Customer Service Representative

Customer Service Representative

Location: West Monroe, LA 71294

Start Date: October 20, 2025

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Pay Rate: Up to $14.00/hour (Max bill rate: $28.20/hour)

Assignment Length: 12 months (contract)

Overview

We are seeking a Customer Service Representative to join our team in West Monroe. This role is responsible for providing excellent customer support, handling inquiries, and ensuring a positive customer experience.

Key Responsibilities

• Interact with customers in person, over the phone, or by mail to provide information about accounts, products, and services.
• Receive and process orders, handle returns or special requests, and resolve customer complaints.
• Provide details regarding product use, pricing, service changes, discontinuations, and shipping.
• Investigate and correct errors in customer or company records.
• Adjust billing or service issues and coordinate with other departments to meet customer needs.
• Refer product or service failures to appropriate teams for resolution.
• Interview customers to gather information and explain available services.
• May solicit the sale of new or additional products and services.
• May request credit records or visit customers’ premises to resolve problems.

Qualifications

• Up to 2 years of directly related education, training, and/or experience preferred to gain job know-how.
• Strong communication, problem-solving, and customer service skills.
• Ability to manage multiple tasks in a fast-paced environment.

Additional Information

• Job Schedule: 5 days per week, 8 hours per day.
• Interview Date: October 7, 2025, between 8:30 AM – 2:00 PM.

EEO – Equal Opportunity

Sirius Staffing is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.