Customer Service Rep

Customer Service Representative In Hammond, LA

We’re seeking a Customer Service Representative in Hammond, LA, to support incoming inquiries via phone, internet, or web portal. This role requires strong communication skills, a focus on problem-solving, and a commitment to providing excellent service in a high-accountability, continuous improvement environment.

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Rate: $14/hr

Key Responsibilities

• Receive, research, resolve, and/or escalate customer inquiries in a timely and professional manner.
• Understand needs to deliver high-quality support and improve productivity.
• Record and document all inquiries, actions, and resolutions using case management tools.
• Participate in cross-training opportunities and work with the Contact Center Manager to expand skill sets.
• Communicate professionally and cooperatively with peers, supervisors, and customers to maintain a safe and productive environment.
• Follow company policies and procedures, and maintain a commitment to safety and compliance.

Qualifications

• High School Diploma or equivalent required, (Associate degree or higher preferred.)
• Minimum of 2 years in a customer service or call center environment preferred.
• Proficiency with computer applications, including Microsoft Office.
• Excellent customer service and communication skills (verbal and written).
• Experience in Human Resources, Payroll, Accounts Payable, or Supply Chain is a plus.
• Strong listening, problem-solving, and time management skills with attention to detail and accuracy.
• Professional and collaborative team player with the ability to work effectively in a structured, diverse environment.
• Skilled at building rapport, maintaining professionalism, and identifying when to escalate issues.

Sirius Staffing is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.