Head Of Operations – International

Head Of Operations – International

The Head of Operations – International will be responsible for overseeing the daily operations of the International business unit, ensuring efficiency and effectiveness in all operational aspects. This role involves strategic planning, managing operational processes and collaborating with various departments to drive operational excellence be they locally driven or part of a Group change initiative. The Head of Operations – International will report directly to the CEO and play a critical role in the company's growth and success.

Your responsibilities will include:

• Operational Management: Oversee and manage the company's operational processes, ensuring they are efficient and effective.
• Strategic Planning: Develop and implement operational strategies that align with the company's goals and objectives.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure operational efficiency and effectiveness.
• Project Management: Lead and manage key projects, ensuring they are completed on time, within scope, and within budget.
• Regulatory Compliance: Ensure the implementation of any regulatory changes and compliance with relevant regulations and standards, working with the subject matter experts in the central functions.
• Underwriting Process: Act as the guardian of the end-to-end underwriting process review work, ensuring compliance to required service levels through monitoring management information (MI) and driving improvements.
• Issue Spotting: Identify and address operational issues promptly to ensure smooth business operations.
• Credit Control: Support the implementation of credit control processes to manage and mitigate financial risks.
• Change Management: Assess the impact of change programs and coach teams to effectively implement these changes.
• Customer Operationalization: Develop and operationalize processes to enable the company to engage in consumer business effectively.
• Risk Management: Identify and mitigate operational risks to ensure business continuity.
• Team Leadership: Build and maintain a high-performance culture through effective leadership, communication, and collaboration.
• Stakeholder Collaboration: Work closely with other departments and stakeholders to drive operational improvements and support business objectives.
• Continuous Improvement: Promote a culture of continuous improvement, identifying opportunities for operational enhancements and implementing best practices.
• Departmental Integration: Facilitate effective communication and collaboration between adjacent departments such as marketing, IT, Underwriting, Risk, and others to ensure cohesive and aligned operations.

At SiriusPoint we work as one team across our global business, and we unite that team behind common goals, understanding the positive impact we can all make at SiriusPoint. We aim to retain and attract great people, knowing they can achieve a rewarding and enriching career.

Our Purpose is to provide security and resilience in an uncertain world. Our Vision is to be recognized as a best-in-class insurer and reinsurer utilizing deep risk capabilities to protect our customers. Blending our talent, expertise, and data to provide intelligent risk solutions.

Our culture is one of performance and accountability. Our people are our experts and you will be empowered to apply your expertise in a supportive, collaborative, and purposeful environment.

Our Values are at the heart of our business, and which guide every day actions and decision making.

• Integrity: Integrity, respect, and trust are our core principles
• Customer Focused: Our customers are the reason we exist
• Solution Driven: Creating solutions is our mindset
• Diversity: Diversity, inclusion, and allyship make us stronger
• Collaboration: Collaboration drives outperformance

Your skills and abilities should include:

• Qualifications: Education: A Degree is preferred or relevant business experience.
• Experience: Demonstrable experience in operations management in a leadership role.
• Skills: Strong leadership and team management skills. Excellent strategic planning and project management abilities. Proficiency in operational performance metrics and KPIs. Strong problem-solving and decision-making skills. Excellent communication and interpersonal skills. Knowledge of regulatory requirements and risk management practices. Ability to work collaboratively with cross-functional teams.

Personal Attributes: Innovative: Ability to think creatively and drive innovative solutions. Detail-Oriented: Strong attention to detail and commitment to quality. Resilient: Ability to thrive in a fast-paced and dynamic environment. Proactive: Self-motivated and able to take initiative. Engaging: Ability to explain and drive successful change delivery.

Why Should You Join SiriusPoint? Our people are our experts, and from day one you will be empowered to apply your expertise in a supportive, collaborative, and purposeful environment. Our Values - Integrity, Customer Focused, Solution Driven, Diversity, and Collaboration - are at the heart of our business, and they guide our everyday actions and decision making. We also unite our global team behind common goals, ensuring you can make a meaningful impact. We aim to retain and attract great people, knowing they can achieve a rewarding and enriching career. We offer a competitive and above market compensation package.

At SiriusPoint, we know that diversity, inclusion, and allyship make us stronger. We value and are committed to supporting the unique voices, backgrounds, cultures, lifestyles, and contributions of the diverse global employee base that make up our business. We know that a diverse and equitable culture, where all voices are included and heard, is critical to our success as an employer. We are committed to developing our DE&I strategy to ensure that SiriusPoint remains a supportive and empowering place of work.