Sales Support Associate

Why Singer?

Singer Equipment Company is not just a seller of food equipment – we cultivate partnerships and amplify success. Singer isn't just a place to work; it's a place to thrive. We empower our employees, fostering an environment where they can grow professionally and contribute to something larger than themselves.

We are the proud recipient of the Foodservice and Supplies Dealer of the Year award for 2023. Our commitment to our customers has earned us an unbeatable reputation within our industry. This is your opportunity to join a winning team!

At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long-term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays.

Why You'll Love Working Here:

• Make a Difference: Work with enthusiasm and integrity while ensuring communication, coordination and collaboration.
• Collaborative Spirit: Be part of a supportive and dynamic team environment.
• Growth Opportunities: Develop your skills and advance your career in a dynamic industry.
• Competitive Compensation & Benefits: Enjoy a rewarding package that reflects your contributions.

Sales Support Specialist

Singer Equipment is seeking a Sales Support Specialist to join our growing team! The Sales Support Specialist will work with our customers and sales staff to ensure we deliver high quality service and solutions.

• Manage sales quotes and orders through ERP (Prelude) and AutoQuotes: This encompasses handling orders, auditing policies, processing and routing for scheduling, order acknowledgement, shipping, and invoicing.
• Support salesperson / account manager: Perform administrative tasks for the designated sales manager, identify and support customer issues, and maintain departmental policies.
• Master company resources, products, and pricing: Maintain thorough knowledge to clarify terms, pricing, discounts, and sales conditions for diverse customer orders.
• Handle order changes and communicate proactively: Implement customer change requests while upholding policy, and communicate delays with solutions, balancing company and customer needs.
• Collaborate with internal teams: Work with category specialists for specific product information and sales managers to resolve conflicts.
• Customer service: Serve as a primary point of contact, fostering positive and professional relationships through answering customer service calls and requests.

• Customer Focus: Prioritizes customer satisfaction by actively exceeding expectations.
• Communication Excellence: Proficient in verbal communication with a clear and professional phone presence.
• Tech Pro: Demonstrates strong MS Office skills, ideally with an intermediate to advanced level in Outlook and Excel.
• Detail-Oriented: Combines meticulous attention to detail with active listening for accurate task execution.

Candidates are encouraged to apply even if they do not meet all listed requirements. We recognize that skills and potential can take many forms, and we value diverse experiences that may not align perfectly with traditional qualifications.

Are you ready to take your career to the next level? Apply today and let's cook up some success!

Singer Equipment Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.