Executive, SSI, Programme And Learning Services

Learning Administrator

Implement learning activities for the social service sector while adhering to the guidelines related to management of Continuing Education Training centre (CET)

Provide full range of administrative support and customer service to learners and organisations to build relevant capability and capacity in the social service sector

Process and manage course applications from learners and organisations via SSI's Integrated Learning and Training Management System, ensuring timeliness and accuracy in processing

Assist with admissions, perform screening of course applications to verify eligibility criteria

Follow-up on invoices, outstanding payments, refunds, appeals/waivers, etc.

Prepare and submit reports such as reimbursement and funding reports, learners' data to different funding bodies, ensuring full compliance with funding guidelines, terms and conditions, and regulatory requirements

Submit enhanced Subsidy Grant Claims for learners and maintain accurate records of enrolments, attendance records, assessment results on the SSG Training Partners Gateway (TPG) portal

Ensure all administrative processes comply with CET operational and Continuous Improvement Review (CIR) Audit and Minimum Service Standard Audit requirements

Provide customer service, course administration and logistics support for courses, assessments, learning events, etc.

Provide timely resolution to learners' concerns through phone enquiries and email correspondence

Maintain proper electronic documentation and proper archival of training materials, learner records

Undertake evening administrative duties for night classes as and when needed

Provide ongoing learners' support to ensure smooth operation of the day to day classes for the programmes assigned

Undertake other duties as assigned

Serving with Heart, Commitment and Purpose

Thinking Clearly and Making Sound Judgements

Project Management

Customer Experience Management

Effective communication and interpersonal skills

Proficient in Microsoft Office applications such as Word and Excel

Good writing skills

At least 1 year of working experience in training administration. Preferred: Relevant experience in CET Centre.

We regret to inform that only shortlisted candidates will be notified.