Assistant Manager/deputy Manager (library/services)

Library Services Manager

Join a vibrant, inclusive, and tech-driven academic library that redefines traditional boundaries. As part of a forward-thinking team, you'll help shape innovative services, explore creative solutions, and grow through collaboration and continuous learning in a fun, future-ready environment.

User Experience & Services

• Champion intuitive, responsive, and accessible services that delight our users.
• Gather user insights through surveys, observations, or informal feedback to drive improvements.
• Actively promote library resources and foster engagement across the campus community.

Technology, AI, Data & Innovation

• Implementation and operate smart library technologies such as inventory robots, facial recognition gantries, smart lockers, crowd monitoring systems, etc.
• Collaborate with IT department and library teams on projects involving AI, digitalisation, or data analytics to enhance services and operations.
• Use data tools to monitor trends, evaluate services, and support evidence-based decision-making.
• Contribute ideas and pilot new tech-driven initiatives that push boundaries.

Administration and Operations Management

• Oversee service operations, membership processes, and facility maintenance.
• Manage library security and respond to feedback or breaches in resource usage.
• Maintain collections through shelf management, inventory checks, and weeding exercises.
• Provide data and insights to support strategic planning and operational decisions.

Stakeholder Engagement & Collaboration

• Partner with internal departments, schools, and external collaborators to co-create library programs and outreach activities.
• Participate in policy development, service enhancements, and digital transformation efforts.
• Represent the library in Joint Poly Libraries projects, potentially as a project lead.

What We Are Looking For

• Tertiary qualifications in Library & Information Science, Communications, Design, or a related field.
• Candidates with minimum 3 years of supervisory experience are preferred, in a library or service-oriented environment.
• Familiarity with library or other inventory systems, digital platforms, or analytics tools.
• Strong interpersonal and communication skills; resourceful and service-driven.
• Effective writing and visual communication skills for outreach and engagement.
• Comfortable with emerging technologies and open to change.