Assistant Director, Service Delivery (mental Health)

Leadership Role for Social Services

Lead a team to oversee implementation and growth of effective services and initiatives that meet the needs of users of social services, such as persons with mental health conditions, effectively and efficiently.

Support Director and Deputy Director to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity through leading a team to achieve the following:

Implementing service strategies and plans to meet identified needs and gaps: • Partnering social service agencies, government agencies and other stakeholders to: i) improve employment and workplace support for persons with mental health conditions ii) reduce psychological distress and improve social functioning of individuals iii) improve help seeking among those at risk/with mental health conditions

Using data and ground experience to improve service delivery; Improving relevant data collection and IT systems; Conducting assessments of funding proposals of new programmes; and Assessing and evaluating current portfolio of initiatives and programmes

Strengthen service capacity and capability by partnering service providers to: Grow person-centred solutions and efficient service delivery methods that are resource-efficient and optimise manpower; Drive collaborations with and among SSAs to develop innovative solutions to better meet the needs of service users; Set and/or achieve output, outcome and impact indicators for services; Manage and evaluate their performance; and Allocate community funding to critical and needed services.

Take care of the Service Delivery team by: Providing guidance to team members in their work and professional development; Supporting Director and Deputy Director in creating and sustaining a culture where team members work, learn and play together; and Support the Services Group and NCSS as and when required

Personal Competencies: Adaptable, Collaborative, Analytical, Critical Analysis, Good engagement and interpersonal skills, Resilient, Strong implementor, ability to see different perspectives and draw connections, Systems thinker, able to identify people's strengths and areas of growth and work with them to co-create development journey

Skills & Knowledge: Sector and domain knowledge Stakeholder Management Skills Negotiation, Influencing, Facilitation and Communication Skills Project Management Skills Programme Evaluation Skills Research and Basic Statistics Analysis

Experience: 7 to 10 years work experience in social service and/or mental health sector, with prior supervisory experience in an ops-policy or implementation team. Work experience in the employment support sector is advantageous. Experience in programme design and/or planning is advantageous.