Network Field Engineer I

Network Operations Team Member

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!

As part of the network operations team, you will analyze available data to troubleshoot problems by effectively using appropriate methods, test equipment, tools and related software to maintain network integrity. You will also provide corrective actions or refer to the proper vendor or support group for immediate issue resolution.

You will also install and maintain in optimum working condition all equipment installed in the Sinch Central Office/Network. You'll work with customers and vendors to test and accept circuits and trunk groups, both SIP and TDM. Additionally, you'll participate in exercises and actions related to installation, test/turn-up and acceptance of all equipment in accordance with installation specifications issued by Network Engineering, NOC and EWOs and SOPs.

Responsibilities

• Install, test/turn-up of circuits and trunk groups (DS3, T-1, Ethernet 1G and 10G)
• Install, test/turn-up of network equipment (soft-switch, DCS, routers)
• Perform preventive and corrective maintenance on all equipment platforms as well as associated peripherals and ancillary devices
• Install, test/turn-up of customer circuits and trunk groups
• Perform preventive and corrective maintenance on all equipment platforms as well as associated peripherals and ancillary devices
• Analyze available data to troubleshoot problems by effectively using appropriate methods, test equipment, tools and related software to maintain network integrity
• Utilize a full range of technical knowledge and skills related to the Sonus switching platform and transport network which includes equipment analysis, evaluation of performance, operational report analysis and special conditions that may affect service
• Provide corrective actions or refer to the proper vendor or support group for immediate issue resolution