Salesforce & Systems Consultant

Salesforce & Systems Consultant

This role is the engine of our Applications & Systems team, responsible for turning business requirements into powerful, effective solutions on the Salesforce platform and related systems. The Salesforce & Systems Consultant will manage projects, engage with stakeholders, and use their deep platform knowledge to solve business challenges. With a Customer Centric and Growth Minded approach, you will quickly become essential to helping us Integrate, Innovate, and Accelerate our platforms to enhance business efficiency.

What You'll Do

Requirements Gathering & Analysis: Lead discovery workshops with business stakeholders to elicit, analyse, and document clear, comprehensive business requirements and process maps.

Solution Building: Design, build, and implement robust solutions using declarative tools on the Salesforce platform, including complex Flows, validation rules, and page layouts.

Technical Project Delivery: Manage the technical execution of projects and enhancements from build to deployment. Responsible for delegating appropriate configuration tasks to administrators and associates, ensuring all technical deliverables are completed to a high standard.

Stakeholder Partnership: Act as the primary point of contact for business units on specific projects, building strong relationships and ensuring solutions meet and exceed expectations.

Testing & Quality Assurance: Develop and execute test plans, coordinate User Acceptance Testing (UAT), and ensure a high level of quality for all configured solutions before deployment.

System Documentation & Training: Create and maintain clear technical documentation, process guides, and user-facing training materials to drive adoption and understanding.

Data Management: Assist with complex data migration and data quality initiatives, ensuring data integrity within the system.

Support & Troubleshooting: Provide expert-level support for complex user issues, troubleshooting and resolving problems that have been escalated from the administration team.

What You'll Bring

Experience & Skills:

• Strong experience as a Salesforce Consultant, Business Analyst, or a similar role with a focus on solution building or experience as an Associate Consultant or similar.
• Proven ability to lead requirements-gathering sessions and translate business needs into technical solutions.
• In-depth, hands-on skills with core Salesforce declarative tools.
• Experience managing projects or significant enhancement requests from start to finish.
• Excellent communication and interpersonal skills, with a talent for building collaborative relationships with business partners.
• Strong analytical and problem-solving capabilities.

Qualifications & Training:

• Certified Salesforce Certified Administrator (Required)
• Platform App Builder, Sales or Service Cloud Consultant (Highly Desirable)

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:

While experience in the above areas will be highly considered, it's important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:

We Are One Team

We Are Customer Centric

We Are Growth Minded

We Are Accountable

We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply.