Manager, Account Management

Manager, Account Management

Simpro is the global leader in field service management software, trusted by 22,000+ trades businesses across electrical, plumbing, HVAC, security, and fire protection. We're scaling fast, and our Account Management team is at the centre of that growth. As Manager, Account Management, you'll lead a team of commercially driven Account Managers responsible for growing revenue across an existing customer base. This is not a traditional relationship management role - it's a quota-carrying, expansion-focused function with clear expectations around pipeline creation, deal execution, and Net Revenue Retention. You'll bring structure, accountability, and sales discipline to how we identify, forecast, and close expansion opportunities at scale.

What You'll Do

• Build, lead, and scale a team of Account Managers focused on upsell, cross-sell, and expansion revenue
• Own team performance against NRR, expansion pipeline, and closed revenue targets
• Implement and embed a repeatable expansion sales motion across SMB and Mid-Market segments
• Drive pipeline discipline through regular forecasting, deal inspection, and conversion management
• Coach your team on commercial conversations, value articulation, and closing techniques
• Establish clear account planning and territory strategies to systematically uncover growth opportunities
• Partner cross-functionally (Product, Marketing, Support) to unlock expansion pathways within the customer base
• Create a culture of accountability, high performance, and continuous improvement

What You'll Bring

• Proven experience leading a quota-carrying Account Management or expansion sales team in SaaS
• Strong track record of delivering against NRR and expansion revenue targets
• Deep expertise in upsell and cross-sell motions, with the ability to scale these across a team
• Hands-on leadership style with a focus on coaching, deal strategy, and performance management
• Strong commercial acumen - able to balance customer value with revenue outcomes
• Experience building pipeline rigor, forecasting accuracy, and CRM discipline (Salesforce preferred)
• Ability to operate across SMB and Mid-Market segments with a structured, data-driven approach
• Familiarity with operational, trades-based customers is a plus

What We Can Offer You

• Novated leasing via salary packaging
• Employee Assistance Program (24/7 confidential support on relationships, bereavement, finances)
• Generous Parental Leave Program
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Talent Referral Program – get rewarded for referring a friend to join our team!
• Casual dress and relaxed office environment
• Fun team camaraderie and events
• Opportunities for career progression and development
• Diverse training & internal networking opportunities across all of our product lines
• Service Recognition awards

Our Core Values

While experience in the above areas will be highly considered, it's important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:

We Are One Team

We Are Customer Centric

We Are Growth Minded

We Are Accountable

We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply.

If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.

We would like to take this opportunity to thank all candidates for their application.

*Please note, no agencies will be accepted in the recruitment of this role.