IT Support Administrator

IT Support Administrator

The IT Support Administrator is responsible for the provision of IT support to staff, and contributing to Global Office infrastructure and projects, in addition to training of new team members and the management of internal projects.

What You'll Do

1. Follow maintenance protocols to ensure systems are secure and ready for users
2. Sourcing, ordering, assembling, configuring, installing, dispatching and maintaining IT hardware
3. Setting up and maintaining employee workstations and providing in office and remote desktop support
4. Assist with the maintenance of the office internet, intranet, data network and VoIP systems
5. Assist with various Salesforce Administration tasks, data sorting/analysis and transformation of system data
6. Setting up new starters on systems (including Slack, Google Suite, Global Phone List etc.) and removing leavers
7. Assist with ensuring the return of all hardware and equipment of leavers
8. Maintain and troubleshoot devices and systems, hardware, and software
9. Document and update IT processes and procedures as and when required
10. Update and ensure the accuracy of inventory of all company hardware assets
11. Ensure timely response and resolution of any IT-related issues for both in office and remote employees
12. Administration of various systems and access management and control
13. Conduct timely audits of software and systems for compliance
14. Participate in activities that address improving performance and actively promote improvement
15. Manages and coordinates internal team projects to successful completion

What You'll Bring

• Friendly, approachable, and passionate about delivering excellent internal customer service
• A positive can-do attitude
• A natural problem solver (not problem finder!)
• Experience providing IT, hardware and software support in a busy environment
• The ability to use initiative and demonstrate resourcefulness
• Excellent time management skills, and the ability prioritise and meet tight deadlines
• Proactive and capable of independently driving projects to completion while maintaining strong attention to detail and producing high-quality results

What We Can Offer You

• Responsible Time Off
• Comprehensive medical, dental, vision package with 100% employer paid options
• Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D and Disability Insurance available to purchase.
• Wellness Challenge App, Diabetes Prevention App, and Health Hub App
• 401k/Retirement Plan with 6% employer match
• Generous Parental Leave Program
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Talent Referral Program – get rewarded for referring a friend to join our team!
• Diverse training & internal networking opportunities across all of our product lines
• Opportunities for career progression and development
• Service recognition awards

Our Core Values

We Are One Team

We Are Customer Centric

We Are Growth Minded

We Are Accountable

We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.

*Please note, no agencies will be accepted in the recruitment of this role.