Enterprise Account Manager

Enterprise Account Manager

As an Enterprise Account Manager at Simpro Group, you'll own a book of high-value enterprise accounts and be responsible for uncovering and closing expansion opportunities across our product portfolio. While our Customer Success team manages day-to-day account health and adoption, you own commercial growth - developing strategies to introduce and expand product suites, usage, and drive incremental value. This is an expansion role with a sales hunter mindset - you're relentless about helping customers do more with SimproGroup products, and you're commercially sharp enough to spot and close opportunities that others miss.

What You'll Do

• Own the commercial relationship for a portfolio of strategic enterprise customers.
• Develop and maintain a multi-threaded contact strategy, building strong relationships across business units, operations, and IT.
• Drive cross-sell and upsell motions across Simpro solutions - positioning new capabilities to solve evolving customer needs.
• Partner with Customer Success to understand adoption trends, risk signals, and upsell potential - but retain ownership of commercial conversations.
• Build and execute account growth plans that align with customer goals and Simpro's strategic priorities.
• Forecast accurately, maintain CRM hygiene, and meet quarterly expansion revenue targets.
• Collaborate with Pre-Sales, Marketing, Product, and Channel teams to bring the right resources to each opportunity.

What You'll Bring

• 5+ years of SaaS experience in account management, enterprise sales, or expansion roles.
• Proven ability to grow existing customer relationships through cross-sell and upsell.
• Experience navigating complex sales cycles in multi-stakeholder environments.
• Knowledge of field service, construction tech, or operations software is a plus.
• Skilled in CRM, sales forecasting, account planning, and stakeholder mapping.

High integrity, curiosity, commercial acumen, and a team-first mindset.

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:

We Are One Team

We Are Customer Centric

We Are Growth Minded

We Are Accountable

We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply.