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Manager, Service Training & Quality - Remote Eligible

Overhaul existing quality assurance reporting, tooling, and analytics for improved customer satisfaction.
Remote
Mid-Level
$65,000 - 77,000 USD / year
2 months ago
SimplyInsured

SimplyInsured

We sell health insurance to small businesses 100% online.

2 Similar Jobs at SimplyInsured

✨ About The Role

- Design and develop training materials, manuals, and resources aligned with customer service standards - Tailor training content to meet the unique requirements of different operations teams - Evaluate and iterate on quality assurance programs to improve customer satisfaction - Monitor performance of customer service representatives to identify trends and areas for improvement - Overhaul quality assurance reporting, tooling, and analytics to drive continuous improvement

⚡ Requirements

- Experience in building and managing training programs, ideally in a customer service environment - Strong communication and presentation skills to effectively train and coach employees - Ability to adapt to changing needs and priorities in a fast-paced environment - Bachelor's degree in a relevant field or equivalent work experience - Strong organizational and project management skills, with certification being a plus
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Manager, Service Training & Quality - Remote Eligible
Remote
$65,000 - 77,000 USD / year
Support
About SimplyInsured
We sell health insurance to small businesses 100% online.