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Manager, Service Training & Quality - Remote Eligible
Overhaul existing quality assurance reporting, tooling, and analytics for improved customer satisfaction.
Remote
Mid-Level
$65,000 - 77,000 USD / year
5 months ago
✨ About The Role
- Design and develop training materials, manuals, and resources aligned with customer service standards
- Tailor training content to meet the unique requirements of different operations teams
- Evaluate and iterate on quality assurance programs to improve customer satisfaction
- Monitor performance of customer service representatives to identify trends and areas for improvement
- Overhaul quality assurance reporting, tooling, and analytics to drive continuous improvement
âš¡ Requirements
- Experience in building and managing training programs, ideally in a customer service environment
- Strong communication and presentation skills to effectively train and coach employees
- Ability to adapt to changing needs and priorities in a fast-paced environment
- Bachelor's degree in a relevant field or equivalent work experience
- Strong organizational and project management skills, with certification being a plus
Manager, Service Training & Quality - Remote Eligible
Remote
$65,000 - 77,000 USD / year
Support
Job is no longer active
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