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Director Of Revenue Operations - Remote Eligible
Develop and execute strategies to enhance customer retention and reduce churn rates.
Remote
Senior
$140,500 - 160,000 USD / year
3 weeks ago
SimplyInsured
We sell health insurance to small businesses 100% online.
3 Similar Jobs at SimplyInsured
✨ About The Role
- The Director of Revenue Operations will be responsible for managing a team of managers and team members to ensure exceptional customer experiences.
- This role involves continuously evaluating and improving operational processes to enhance efficiency and quality.
- The candidate will utilize data-driven insights to inform decision-making and identify opportunities for optimization.
- Building customer loyalty through strong net promoter and customer satisfaction scores will be a key focus.
- The role requires developing and executing strategies to reduce customer churn rates and implementing proactive customer success initiatives.
- Collaboration with departments such as Product and Partnerships is essential to ensure alignment of digital operations with overall business functions.
- The position reports directly to the Chief Operating Officer and requires strong leadership experience.
- The candidate will be expected to mentor and support the career development of a high-performing team of digital operations professionals.
⚡ Requirements
- The ideal candidate will have over 8 years of experience leading operational teams in a fast-paced digital environment.
- A minimum of 2 years of management experience in an operations role at an early-stage startup is essential.
- Strong problem-solving skills and the ability to motivate teams to act with urgency are crucial for success in this role.
- Proficiency with customer service platforms and technologies, such as Salesforce, is required.
- The candidate should possess exceptional leadership and people management skills, with a focus on team development.
- A passion for helping people, particularly in the context of health insurance, is highly valued.
- The successful candidate will be a clear communicator and a thoughtful listener, with strong analytical skills.
- Attention to detail and a knack for building repeatable and measurable processes are important traits for this position.
Director Of Revenue Operations - Remote Eligible
Remote
$140,500 - 160,000 USD / year
Operations
About SimplyInsured
We sell health insurance to small businesses 100% online.