Monitoring Engineer - Remote Eligible

Monitoring Engineer

The Monitoring Engineer plays a critical role in ensuring the stability, availability, and performance of our platform. This role is part of the NOC (Network Operations Center) team and is responsible for continuous monitoring of system behavior, as well as the technical health of customer accounts.

As Secondary or assigned responsibilities, you will play a crucial role in providing top-notch technical assistance to our clients, including troubleshooting customer issues, analyzing SQL queries, and ensuring smooth operations of our automation platform. This is an excellent opportunity for someone who enjoys engaging with customers, has a strong foundation in SQL, and is eager to develop their skills further.

Minimum qualifications:

• Proficiency in SQL and database knowledge
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to explain technical concepts to non-technical individuals.
• Excellent communication skills in Spanish and English.
• Experience with Python and AWS services is a plus.
• Previous experience in a technical support role, preferably in a software or SaaS environment.
• A proactive attitude and a commitment to delivering exceptional customer service.
• Excellent communication skills in English.

Responsibilities:

• Monitor the overall performance and stability of the platform in real time, identifying anomalies or potential disruptions before they impact users.
• Proactively analyze technical metrics and alerts to detect early signs of degradation or failure.
• Perform regular technical health checks across customer accounts, ensuring proper data flows, system integrations, and platform responsiveness.
• Collaborate with support, infrastructure, and product teams to escalate and resolve incidents efficiently.
• Document findings and contribute to the continuous improvement of monitoring protocols and detection strategies.
• Participate in the development and maintenance of runbooks and alerting rules to enhance operational effectiveness.
• Respond promptly and efficiently to customer inquiries, providing technical assistance and troubleshooting support via various channels.
• Create and analyze SQL queries to identify and resolve customer issues.
• Collaborate with our development team to escalate and resolve complex technical problems.
• Document customer interactions and contribute to our knowledge base for continuous improvement.
• Stay up-to-date with our software updates and new features to effectively support our clients.

Benefits:

• Well-funded and proven startup with large ambitions and competitive salaries.
• Entrepreneurial culture where pushing limits, creating and collaborating is everyday business.
• Open communication with management and company leadership.
• Small, dynamic teams = massive impact.
• 500USD a year for you to invest in learning.

Simetrik considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

I authorize Simetrik to be the data controller and, as such, it may collect, store and use for the purposes of my possible hiring, under the conditions described in this document. I also give my consent to Simetrik to treat my personal data information in accordance with the Personal Data Treatment Policy available at https://simetrik.com/, which was made known to me before collecting my personal data.

Join a team of incredibly talented people that build things, are free to create, and love collaborating!