Service Coordinator
Sime Darby
Job Title
Sime Darby Industrial Sdn Bhd
Monitor and manage all Work-in-Progress (WIP) jobs, ensuring they are reviewed, updated, and closed within company policy from the last technician labor entry date.
Actively follow up with the technical team, admin, and parts department to prevent aging WIP and ensure clean closure of all jobs.
Ensure all customer documentation (Purchase Order, signed quotation) is collected, verified, and filed according to ISO 9001:2018 standards.
Maintain financial accuracy, process compliance, and deliver timely, efficient service operations as aligned with organizational and divisional goals.
Track and validate that all technician timecards are fully transferred into each service job before proceeding with invoicing to ensure accurate labor cost and billing.
Verify the availability of all supporting documents required for job closure and invoicing, including packing slips, SOS reports, and service reports.
Work closely with the Service Manager and Executive to support timely invoicing and revenue recognition, contributing to monthly service revenue targets.
Handling invoice submission via customer E-systems and portals, ensuring all job-related documents are uploaded correctly and in compliance with customer-specific invoicing protocols.
Support the billing process by coordinating Supervisor to prepare invoice requests, ensuring all job data is complete and accurate.