Service Advisor

Technical Service Advisor

Hastings Deering is on the hunt for a Technical Service Advisor to join our team. This is a permanent full time, Monday to Friday role, supporting our operations teams in our Cairns branch.

What you'll be doing:

• Deliver quality service – provide cost-effective support that exceeds customer expectations and minimizes complaints.
• Maintain strong communication – keep customers updated on quotes, variations, progress, and invoicing.
• Ensure accurate records – manage documentation, labour hours, and invoicing in Microsoft AX to maintain accuracy and efficiency.
• Monitor job performance – oversee quality and efficiency of all work, ensuring standards and deadlines are met.
• Support scheduling and workflow – assist Foremen and Leading Hands with labour allocation, service calls, and task management.
• Contribute to quoting and collaboration – help prepare accurate repair estimates and work closely with technicians and supervisors to deliver for customers.

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine. We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

At Hastings Deering, our people are the heart of what we do. When you join our team, you'll benefit from:

• Career growth – access to training, mentorship, and development opportunities, plus regional and international pathways through the global Sime Darby network.
• Great pay & reviews – competitive remuneration package with annual salary reviews.
• Work–life balance – enjoy flexible working arrangements and supportive leave options, including paid parental leave.
• Health & wellbeing – programs to support your physical, mental, and financial health, including free health checks, EAP, and discounted private health insurance.
• Perks & security – employee discounts, rewards programs, salary continuance insurance, and free on-site parking.
• Inclusive team culture – be part of a diverse and supportive team, connected across Australia and internationally.

What you'll need: A successful teammate will have experience in:

• Qualified and experienced – hold a relevant trade qualification or bring 10+ years of experience in a similar role.
• Technical expertise – strong background with large Caterpillar diesel engines, marine applications, and power generation.
• Industry knowledge – proven experience in frontline service within heavy mining and construction industries.
• Systems capability – confident with computing, including Microsoft AX and Power BI.
• Product knowledge – in-depth understanding of Caterpillar machinery, products, and services.
• Safety focused – committed to maintaining the highest standards of workplace health and safety.
• Customer-oriented communicator – highly developed verbal and interpersonal skills with a strong focus on customer service.
• Thrives under pressure – able to perform in a fast-paced environment and consistently deliver on expectations.

If you're interested in growing your career with a large OEM, we'd love to hear from you!