Service Advisor

Service Advisor at Continental Cars BMW Wellington

Continental Cars BMW, a proud subsidiary of Sime Motors - one of the largest BMW retailers in the world, has been delivering the ultimate driving experience to New Zealanders for over 50 years. With a legacy of precision, luxury, and innovation, we offer a range of BMW vehicles that perfectly blend performance, comfort, and cutting-edge technology. Join our friendly team in the heart of Wellington.

Continental Cars BMW – home of the Ultimate Driving Machine.

About the Role

As a Service Advisor at Continental Cars BMW Wellington, you will be the key liaison between our customers and the service team. You will ensure that customer service and repair needs are met with the highest standard of professionalism and efficiency. Your main responsibilities will include:

• Managing customer requirements for service and repair in a courteous and efficient manner
• Organising workshop scheduling and ensuring maximum efficiency
• Conducting customer follow-ups and prospecting to build and maintain workshop business
• Accurately preparing and costing customer invoices in line with Group standards

To succeed in this role, you will need:

• Recent experience in a workshop Service Advisor role - we're open to brand, along with:
• Exceptional time management, organisational, and communication skills
• Strong computer literacy and experience with in-house systems
• A passion for delivering excellent customer service and a proactive approach to customer outreach
• High attention to detail with administrative and filing tasks
• A clean, full driver's license
• A willingness to continuously learn and grow within the company

Employee Benefits:

• Access to Sime Motors Privileges for exclusive shopping, fuel, and in-store discounts
• Health Benefits, including discounted health premiums, free spinal and hearing tests, and an annual flu vaccination

Ready to drive your career to the next level with a team that values innovation, excellence, and customer satisfaction? For further information email recruitment@simedarby.co.nz