Service Advisor

Service Advisor – Heavy Equipment

Terra Industrial New Zealand Limited

Competitive remuneration, reviewed annually + lots of benefits

Caterpillar dealership - renowned for training and career development

Summary: Liaise with our customers & workshop technicians to book work, prep quotes & invoice. Passionate, supportive team, awesome product! The role: Joining our team of regional Service Advisors, this role is responsible for providing exceptional customer experiences every day through on point communication and superb organizational skills.

You will liaise with our workshop teams to keep jobs on track, prepare quotes, problem solve, and open, update and close service calls. You will be using multiple systems and apps so your technology skills will need to be top notch. Terra is embarking on a new way of working. This role forms part of a regional team of 4 service advisors and 2 Service Coordinators supporting our customers and teams across the South Island. Every day will present new challenges and learning opportunities ensuring no two days are the same. The hours for this role are 8.30am – 5pm daily.

What you get:

• A competitive, market tested salary
• Up to 6% employer contribution to your super fund
• Subsidised medical insurance
• Purchasing privileges
• A workplace that is guided by our values
• Discount fuel card
• Your uniform and required PPE
• Annual wellness check and flu jabs
• Individual development plans, regular training and career opportunities
• A supportive team and culture

We are seeking someone who:

• Has experience in a similar role in our, or a related, industry
• Ideally has a mechanical background or strong mechanical aptitude
• Puts the customer at the forefront of all interactions and decisions
• Possesses a high level of computer literacy and experience in the quotation and invoicing processes
• Is super organised, driving and following processes
• Possesses superior communication skills and a collaborative approach

This role requires you to work closely with other Terra staff to ensure our customers have a great experience every time, so first class communication and organizational skills are essential. Apply now, or for more information please contact the Talent Acquisition team on 0800 CAT JOB (0800 228 562).