Sales Consultant

Sales Funnel Management

Generate and capture as many leads as possible in the funnel (volume).

Convert leads along the funnel to achieve sales targets (efficiency).

Capture accurate customer information (transparency).

Maintain all records systematically for effective use of the Sales Funnel system and report daily to sales supervisor/Branch Manager or any other person to whom you are assigned.

Retain and update customer information to ensure customer loyalty and support all CRM initiatives.

Ask for referrals for other prospects.

Log all prospective buyers including current customers, telephone directories, trade registers, business contacts, personal acquaintances, prospect locator etc and other methods recommended by the Sales Supervisor and Branch Manager.

Ensure records and systems are maintained and updated as required.

Ensure follow-up on any aspect of selling, e.g. post-events, showroom visits, test drives, offers, delivery (3 months, 6 months, etc) and customer satisfaction surveys.

Sales Process

Adherence to the 6-step Sales Process (attached).

Ensuring vehicle is properly prepared for delivery.

Following up on delivery to ensure customers satisfaction.

Exercise proper collections on payment and ensure its compliance.

Adhere to all relevant government legislations and regulations governing the motor trade.

Attend sales training when nominated by Company.

Sales Planning

Understand how to penetrate competitor's market.

Collaborate with Sales Supervisor or Branch Manager on pricing and discounts in order to maximize returns on sales.

Familiarize with every aspect of our range of vehicles / product in order to answer relative questions correctly and keep up-to-date.

Fully conversant with Company sales policies and with Company sales and servicing policies.

Carry out existing laid down company policies.

Display highest integrity, to exercise initiative, judgment and tact and to conduct you at all times to the complete satisfaction of the Company.

Engage in company business only. Not allowed to trade on personal interest.

Quickly and efficiently attend to customers and address complaints that may arise from time to time.

Perform showroom duty on a specified day according to the roster. To ensure the tidiness and cleanliness of the showroom and the vehicles of the day or otherwise inform of your duty.

Others

Responsibility for Environment, Safety and Health to ensure a safe working environment for all employees, whilst complying with local legal requirements.