Customer Service Representative

Front Counter & Stores All-Rounder

Transport Wholesale Ltd. (TWL), a subsidiary of Sime Motors, is a national leader in the heavy transport and automotive parts industry. While our business is parts, our passion is people, driven by innovation, excellence, and service. Our Timaru team is a close-knit crew, and we're on the hunt for an enthusiastic all-rounder to help us keep things moving.

About the Role

Reporting to the Branch Manager, you'll be involved in both front counter service and back of store operations. You'll be the face of TWL to our customers while also keeping things humming behind the scenes.

Your day will include:

• Serving customers in person, by phone, and online
• Picking, packing, and dispatching orders accurately and efficiently
• Receiving goods, data entry into inventory system, and stock control
• Maintaining tidy, well-presented product displays
• Processing sales and preparing required documentation and invoicing
• Supporting stocktakes and cyclic counts
• Ensuring excellent customer service and safe work practices
• Proactively calling customers to ensure they're happy and offer assistance where needed

What You'll Bring

• Experience in automotive or heavy transport parts (preferred)
• A positive attitude and willingness to learn
• Strong attention to detail and good computer skills
• Physically fit and happy to roll up your sleeves to get the job done
• Great communication and a team player mindset
• Forklift licence is a bonus (or willingness to get one on us!)

Why Join TWL Timaru?

This isn't just a job; it's an opportunity to grow your career with a company that values its people and backs them with real support.

We offer:

• Permanent Monday to Friday hours with rostered Saturday mornings
• Competitive pay, paid overtime, and stable work environment
• Formal MITO training if needed and ongoing training and career development courses in-house and via OEM providers
• Staff discounts, wellness benefits and initiatives (think free flu jab, EAP services, finance services, free eye and spine checks, discounted Southern Cross health insurance)

Ready to get stuck in and grow with us? Apply now!