Customer Service Advisor

Customer Service Advisor

Vantage Automotive Limited "Build the Future of Automotive with Us."

Founded in 1979, Vantage Automotive Limited (VAL) is the exclusive retail partner of electrical vehicle brands, BYD and Denza, as well as official distributor for Ford in Singapore. Over the years, VAL has built a strong track record in developing franchises for mass-market and premium passenger and commercial vehicles.

As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we're connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.

What You'll Be Doing

As a Customer Service Advisor, you'll be the key point of contact for customers, ensuring their needs are met with efficiency and excellence. Your role involves coordinating vehicle servicing and repairs, diagnosing technical issues, and delivering top-tier customer experiences in line with manufacturer guidelines and company standards.

Your Responsibilities:

• Attend to customer enquiries promptly and professionally, minimizing waiting time.
• Liaise with the Workshop team to diagnose vehicle issues and recommend appropriate repairs or servicing.
• Coordinate repair/service processes to meet customer expectations and manufacturer standards.
• Keep customers updated on service progress and follow up on backorder parts to schedule installation appointments.
• Support your superior in handling first-level complaints, customer meetings, inventory management, backorders, tools and equipment, WIP tracking, and monthly reporting.
• Monitor WIP (unclosed ROs) to maintain below 10% of total ROs opened monthly.
• Assist in daily service reception operations and uphold cleanliness of the work area.
• Achieve aftersales KPIs, including NPS targets set by the principal/Vantage.
• Perform any ad hoc tasks assigned by the Service Manager.

Who We're Looking For

• Minimum Diploma in Mechanical Engineering or equivalent.
• At least 3 years of experience in customer service within the automotive or related industry.
• Independent, proactive, and customer-focused with a positive attitude.

Why Join Us at Sime Motors?

• Be part of a trusted brand with a regional footprint.
• Work with cutting-edge automotive technology.
• Grow your career in a supportive, performance-driven culture.
• Enjoy structured training, career progression, and employee benefits.