Senior Service Delivery Consultant

Senior Service Delivery Consultant

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say hello to SimCorp!

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centred organisation focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we're saying, keep reading!

Why is this role important to us?

Senior Service Delivery Consultants are skilled professionals who form part of our SaaS Operations team, delivering services to our clients. The primary objective of the position is to aid in the effective support and upkeep of SimCorp Dimension and all facets of service delivery surrounding SimCorp Dimension.

Senior Service Delivery Consultants support our clients by providing solutions and deploying services related to the usage of SimCorp Dimension. They work closely with local and global teams within SimCorp. They instruct, coach and mentor less experienced consultants.

In this key role, you will work in APAC/EMEA to provide support & solutions to overcome issues encountered by the customer and to optimise usage of the systems for them. This interesting job offers you a unique opportunity to increase your knowledge and gain experience in a variety of disciplines. You will be engaged in an evolving and rapidly expanding atmosphere for a global organisation that presents significant possibilities for advancement and professional growth. If you want to contribute to our success and develop in a professional environment, grow with us!

What You Will Be Responsible For

• You will be the key contact for our clients regarding production support and help manage the relationship.
• Establish and maintain a network at several levels at the client, incl. You will work to build and sustain relationships with personnel at different levels within the client organisation, including management, earning their trust as a valuable advisor to promote a mutually rewarding long-term partnership
• Examine challenges and concerns that arise in the solutions and system operations of SimCorp services within clients' production environments across various subjects to deliver effective and prompt resolutions to our clients within established SLAs
• Assist our client users with configuration updates and improvements by sharing insights related to the effective use of SimCorp services and more to promote an innovative approach
• Co-operate closely with other professionals within SimCorp on a global level by way of specialist roles to share knowledge and ensure efficient solutions for the client
• Act as a coach or mentor and review work of others. Influence others regarding general practices and procedures within own field
• You will be required to work on APAC/EMEA. Weekend/Public Holiday works are required on occasion. Working extended hours might also be required on occasion.

What We Value

• A degree in finance/economics/mathematics/computer science. Knowledge in financial issues - theoretical as well as practical
• Minimum 5 years' experience within asset management, funds management or custodian.
• Experience in the operation and support of front-to-back investment management solutions
• You are good at working on & prioritizing multiple tasks at the same time.
• Committed to finding solutions, with a drive for service, results-oriented, and skilled at handling various tasks simultaneously
• Excellent client communication and presentation skills including listening skills, and fluency in English (spoken and written)

Others:

Flexible between APAC and EMEA shift Hybrid working arrangement (2x/week)

Benefits:

Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid workplace model. Simcorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days.

On top of that, we have IP sprints where you have 3 weeks per quarter you can spend on developing your skills as well as contributing to the company development. There is never just only one route - we practice a personalized approach to professional development to support the direction you want to take.

Next Step:

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

For any questions you are welcome to contact xxx, Senior Talent Acquisition Partner, at email address. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone's experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

Who We Are:

For over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal opportunity employer and welcome applicants from all backgrounds, without regard to race, gender, age, disability, or any other protected status under applicable law. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.