Senior Manager, Service Delivery

Senior Manager, Configuration & Testing Services

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say hello to SimCorp!

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centred organisation focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we're saying, keep reading!

A Senior Manager is a highly motivated Manager with experience in service delivery to lead and develop people and teams in the Configuration & Testing Services (CTS) department integrated into several Global Delivery Centers (GDC) of our client.

This is a new role with many touch points with senior management in both the technology organization and business units with our client.

In return, you will enjoy working within a great leadership team that values its employees and encourages development. You will lead employees from APAC GDC (Manila) who are all focused on serving our clients.

Servant Leading and Agile People Management

• Act as a role model exhibiting the client's corporate values, strategy, and culture in all interactions.
• Promote feedback culture and address employee concerns in a timely and effective manner.
• Support high engagement of employees by ensuring a transparent and psychologically safe working environment.
• Consistently facilitate and monitor employee growth in professional development through an internal framework
• Ensure long life learning organization.
• Serve as Lean-Agile coach to Agile Service Delivery Teams ensuring high autonomy and global alignment.
• Support leadership team in creating effective and self-organized teams

Goal-oriented Task Management

• Responsible for recruitment, onboarding and offboarding of employees.
• Collaborate with Agile Team Leaders to ensure optimal planning and allocation of resources to guarantee sound work & life harmony as well as high-quality and on-time service deliveries.
• Provide input for organizational structure, job requirements and headcount in covered GDC.
• Participate in defining and administering compensation, benefits, and promotions. Collaborate with all relevant parts of the company to ensure they have the required input to plan work and budget.
• As a key member of the leadership team you share responsibility for project delivery and coordination, escalations, removing impediments, and dependencies.

Strategic Involvement

• Apply system and design thinking in optimization of organizational structure, processes, and operational framework in close collaboration with European Delivery Centers ensuring global consistency.
• Provide input and take an essential role to work on strategic directions of your area of responsibility supporting the client's strategy.

What We Value

• Collaborative and thrive by working with people
• Relevant experience in similar positions particularly with scaled agile frameworks.
• Experience leading teams and working in a complex matrix organization
• Ability to build and maintain trust within teams and stakeholders along with conflict mediation.
• Functional, technical, or project management experience
• Structured, well-organized with focus on details.
• Willingness to step-up and take on extra responsibility along with standard work tasks.
• Positive interpersonal skills and works well with others
• Professional, motivated and creative with acting locally while thinking globally

Other Requirements

• APAC shift hours (May change depending on business needs)
• Hybrid working arrangement (2x a week in office)

Benefits:

Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid workplace model. Simcorp follows a global hybrid policy, asking employees to work from the office two days each week while allowing remote work on other days.

On top of that, we have IP sprints where you have 3 weeks per quarter you can spend on developing your skills as well as contributing to the company development. There is never just only one route - we practice a personalized approach to professional development to support the direction you want to take.