Patient Service Rep II - Medical Groups

Silver Cross Hospital Is An Extraordinary Place To Work

Responsible for coordinating all after visit activities including collection, review and update of all practice-specific forms, printing of the After Visit Summary (AVS) communicating of payment policies regarding amounts due for current services and prior balances, collection of payments, assistance with scheduling follow-up appointments and procedures. Responsible for ensuring pre-visit clearing for the patient on the date of service if these activities have not been fully completed in advance.

Required Qualifications: Associate or Bachelor's degree preferred; high school diploma required. Prior experience and in-depth knowledge of insurance preferred. Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers. Exceptional customer service skills including the ability to use independent thinking, sound judgement and creativity when resolving customer issues. Ability to balance multiple priorities and effectively handle challenging situations. Excellent verbal communication skills. Ability to use personal commuters and select software applications.

Work Shift Details: Days - Variable weekday and weekend, This position is for the Orlando Medical Pavilion

Department: PSMG MGMT SERVICES

Benefits For You: At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for full-time and part-time employees which includes: Medical, dental and vision plans; Life insurance; Flexible spending account; Other voluntary benefit plans; PTO and sick time; 401(k) plan with a match; Wellness program; Tuition reimbursement.

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.

The expected pay for this position is listed below: $18.70 - $23.38