IT Support Specialist

Job Title

Silicon Labs IT Service Delivery Team Position

Job Description

Silicon Labs (NASDAQ: SLAB) is the leading innovator in low-power wireless connectivity, building embedded technology that connects devices and improves lives. Merging cutting-edge technology into the world's most highly integrated SoCs, Silicon Labs provides device makers the solutions, support, and ecosystems needed to create advanced edge connectivity applications. Headquartered in Austin, Texas, Silicon Labs has operations in over 16 countries and is the trusted partner for innovative solutions in the smart home, industrial IoT, and smart cities markets.

Responsibilities

The Silicon Labs IT team is a close-knit group of global IT professionals, many of them generalists, with a broad understanding of transformational technology initiatives and a passion for innovation and delivering business value through technology. We care about the teams we support, take pride in the technology services we provide, and go the extra mile to "Do the Right Thing" for Silicon Labs.

Our IT Service Delivery Team supports employees across a range of functions and sites, serving as a friendly and reliable Service Desk resource for day-to-day support needs. In this role, you will often be a first point of contact, helping create a positive support experience while resolving technical issues. Some of your responsibilities may include:

• Provide friendly, customer-focused technical support for submitted tickets and walk-up requests.
• Assist team members with a variety of IT-related tasks and collaborate with other teams to support their needs.
• Contribute to the continuous improvement of support processes and documentation.

Minimum Qualifications:

• An IT degree or equivalent combination of training and/or 1-2 years' experience in a related field
• Excellent interpersonal skills with strong problem-solving abilities.
• Strong communication skills, including verbal communication and active listening.
• Critical thinking skills for handling walk-up requests with professionalism and care.
• Experience with artificial intelligence (AI) powered tools and technologies used to enhance productivity, analysis, and decision-making.

Plus Qualifications

• Background in Information Systems.
• Experience with technical support or help desk / service desk environments.
• Familiarity with support ticketing systems.
• Knowledge of various IT systems and software including AD, InTune, JAMF and M365.

Budapest Perks & Benefits

You would be working from our office in Budapest, in Graphisoft Park, next to the riverbank of the Danube.

We also offer:

• Annual Budapest travel card or parking in the office garage
• Great cafeteria system
• Opportunity to join Employment Stock Purchase Plan
• Private health care access
• Life and accident insurance for every employee
• Contribution to a voluntary private pension fund
• AYCM card option
• Paid days for philanthropy

Silicon Labs is an equal opportunity employer and values the diversity of our employees. Employment decisions are made on the basis of qualifications and job-related criteria without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other characteristic protected by applicable law.