Field Support Engineer
Signify
Field Support Engineer
Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
Join us, and together, we'll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.
More About The Role
This is an exciting job opportunity for you to light the way as a Field Support Engineer in Eindhoven with Signify. You'll be responsible for servicing and supporting Signify B2B customers to the highest levels of customer satisfaction. You'll be using our latest connected technology to offer customers next level of remote support. You'll be part of the Signify Customer Services team, consisting of 12 driven Field & Remote Service/Support Engineers and Services Contract Managers, whom are responsible for Customer Care and Service within the Netherlands.
Technical claim handling and incident resolution
Diagnostics and root-cause determination
Analyse and solve application failures, support software upgrades
Remote customer support (working from Eindhoven)
Remote system commissioning and optimization
Installed base Maintenance Services
Propose additional services, negotiate with customers on the proposed solutions and associated costs
Provide training to customers upon request
Improve functional excellence
More About You
While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:
Native speaker Dutch & professional proficiency English
Owner of a technical degree e.g. in electrical engineering, IT or similar, we are open for fresh graduates!
You're willing to learn about the technical service industry
Customer service minded and strong communicator
Experience from the lighting industry is a plus but not a requirement
You can grow a lasting career here. We'll encourage you, support you, and challenge you. We'll help you learn and progress in a way that's right for you, with coaching and mentoring along the way. We'll listen to you too, because we see and value every one of our 30,000+ people.
We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
Come join us, and together we can light the way.