Field Quality Engineer

Field Quality Engineer

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we'll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.

More About The Role

This is an exciting job opportunity for you to light the way as a Field Quality Engineer in Pila with Signify, who will be the technical voice for field quality—investigate product issues, drive root cause analysis, and lead improvements that enhance customer satisfaction and product reliability.

In this role you will:

• Act as the primary technical contact for field quality issues, investigating customer complaints related to product performance
• Perform or coordinate root cause analysis and implement corrective and preventive actions
• Collect and analyze field failure data and customer feedback to identify trends and areas for improvement
• Prepare detailed quality reports and present findings to internal stakeholders
• Work closely with R&D, production and service teams to drive product and process improvements based on field data
• May lead multi-disciplinary change projects in field quality

More about you

While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:

• University diploma in a technical field, preferably electrical, electronics and related
• Understanding of lighting technologies (LED, smart lighting, etc.) and electrical systems
• Strong analytical skills to identify, investigate and resolve quality issues
• Excellent verbal and written communication skills for interacting with customers, suppliers, and internal teams; ability to explain technical issues clearly to stakeholders
• Experience managing multiple tasks, prioritizing field issues, and driving corrective actions to closure within deadlines
• Experience in applying Quality tools (8D, 5x Why, FMEA, etc.)
• Customer service oriented
• Proficient in both Polish and English

Everything we'll do for you and offer you

• Competitive salary and bonus
• Multisport card and private medical care
• Career growth and professional development opportunities
• Working in multinational and diverse working culture in the company with strong sustainability values
• Lot of fun in participating in our well-being and team building activities
• Extra occasional funds and benefits (Christmas, Kid's Day, other)
• Discount for Signify and Philips products
• Learning opportunities: e-learning platform with a wide portfolio of courses and tutorials, mentoring programs

You can grow a lasting career here. We'll encourage you, support you, and challenge you. We'll help you learn and progress in a way that's right for you, with coaching and mentoring along the way. We'll listen to you too, because we see and value every one of our 30,000+ people.

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Come join us, and together we can light the way.