Customer Experience Support Internship / Beca

Customer Experience Support Internship / Beca

We are Signify, formerly Philips Lighting. We're the world leader in lighting for professionals, consumers and for the Internet of Things. Our passion for sustainability makes us one of the top 10 greenest companies in the world. Working as a Customer Experience Technical Engineering Internship / Beca at Signify is dynamic. You'll be part of the costumer satisfaction team. We're greater together through peer learning in our globally diverse team, with different backgrounds and nationalities. We're looking for a Customer Experience Technical Engineering Internship / Beca who'll be responsible for market professional services.

What You'll Do

1. Ensures timely and correct execution of service obligations in accordance with the contracts.
2. Analyses and solves application failures, supports upgrades.
3. Analyses & solve complaints. Keeps customers informed
4. Keeps complaint data base up to date
5. Drives feedback loops towards Systems & Service Centers/BG.
6. Fulfills documentations for service related issues and resolutions.
7. Support projects

What you'll need

• Bachelor of Engineering in Electronics / Mechanical / Computer Sciences or Masters in Technology
• Experience in the service domain with strong knowledge of lighting applications or other systems
• Experience working on knowledge of trouble shooting and maintenance
• Strong customer focus and empathetic listening approach
• Delivers on commitments and possesses strong learning agility

What You'll Get In Return…

• You'll work with top technology partners, learn new skills and grow your career. Your work will make a huge - and high-tech - impact. If you are looking for a challenge, you will find it at Signify.
• Competitive salary depending on experience
• Extensive set of tools to drive your career, such as a personalized learning platform, free training and coaching
• Healthy work-life balance and flexible working hours

What We Promise

We're committed to the continuous development of our employees, using our learning to shape the future of light and create a sustainable future. Join the undisputed leader in the lighting industry and be part of our diverse global team. #WeAreSignify #SignifyLife

Any and all information you share with us as part of your application procedure will be assessed during the application process. Please be informed that unless our vacancy explicitly references a third party recruitment agency, Signify does not engage with third-party agencies. Applications should be made directly to our career site.