【ヒルトン福岡シーホーク】ゲストサービス フロントライン Guest Service Agent Frontline

Guest Service Agent

A Guest Service Agent is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Also, a key point of contact for Guest and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

As a Guest Service Agent, you will be responsible for managing the first impression of our guests. Also, transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Serve as a key point of contact for Guests and efficiently respond to guest enquiries
• Provide information, advice and booking services for a wide variety of guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Process and deliver messages for Guests
• Stay current with all hotel services as well as daily VIP requests and special events
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Organize and store luggage, as needed, according to guidelines
• Assist in the maintenance, appearance and functionality of equipment
• Retrieve and transport guest luggage