Senior Director, BPS Category Support – Focused Service

Exceptional Hospitality Starts with You

This is your chance to be part of an in-house Brand Performance Support (BPS) team that delivers responsive support to Hotel Leaders across over 9,000 hotels through close collaboration with many parts of the business!

As a Senior Director, BPS Category Support reporting to the Vice President of BPS, you will work with the Global Brands and Commercial Services Organization and multiple Hilton Partners to provide resources that support hotel leaders for new openings, conversion ramp-up, performance delivery, and service optimization.

What you'll do during a typical day:

• Focus on serving the Category Leader's needs to ensure the hotel support needs are met.
• Work as a collaborative and trusted partner to manage the needs and expectations of the Category Leader in concert with the BPS resources available to accomplish the support.
• Partner with other BPS Senior Directors to ensure the "BPS central support" components are used and maximized (ie, Targeted Coaching Emails, Boost Action Plans).
• Understand the objectives of the Category and its Brands to ensure the Category Support teams are deployed in the most impactful manner that drive the highest results.
• Lead a team of Directors, Senior Managers, and Managers to deliver customized support for hotels within the Category and its Brands.
• Represent BPS across the enterprise in multiple projects, work groups, and initiatives related to the Category and its Brands.
• Provide overall hotel support status, gain consensus on hotel support deployment and "opportunity" hotel prioritization.
• Oversee the facilitation and coordination of hotel consultation efforts within the Category, assess the quality and consultation recaps, and the necessary follow-up on agreed upon action steps to be taken by the hotels.
• Be the voice and advocate of Hilton with "supported" hotels to ensure brand compliance and representation.
• Craft and deliver impactful communications, including presentations, to internal and external audiences and senior-level partners.
• Ensure all Category/Brand hotel support activities are documented in Salesforce.

How you'll collaborate with others:

• Participate in monthly Brand Compliance Committee Meetings, Monthly Commercial Focus Meetings, and other meetings/events involving the Category where BPS representation is needed/requested.

What It Takes to Make the Stay

You have these minimum qualifications:

• Seven (7) years of related professional experience
• Five (5) years of Hotel and/or Hospitality Management experience
• Three (3) years of people management experience
• Firm understanding of franchisee and franchisor relationships, and owner or management company relationships.
• Travel up to 35% of the time

It would be useful if you have:

• BA/BS Bachelor's Degree
• Three (3) years of experience working with Hilton Brands
• Focused Service Brand Experience
• Demonstrated proficiency with Salesforce and Tableau
• Knowledge of the hotel development process including financing, construction, design, and operations

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.

As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.