Sales Coordinator - Hilton Des Moines Downtown

Sales Coordinator

Full Time - $18.00/hr. Insurance, PTO, and 401(k) available at 90 days. Hilton employees enjoy free parking, employee shift meal, discount travel, DailyPay, and more!

The Sales Coordinator provides clerical/administrative support to Directors and Sales Managers in coordinating and disbursing information relating to sales and service.

• Responsible for initiating the preparation of proposals and/or contracts to advise prospective customers primarily of the hotel guest rooms, but also meeting space and/or banquet date, space and rate availability.
• Responsible for initiating reservations for group attendees, preparing rooming lists, revising existing reservations, building group blocks in the PMS as needed. Communicating to external customers any communication deemed necessary by the event service managers.
• Assist the Sales Managers upon request to conduct site inspections with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities.
• Data entry using Delphi, Microsoft Word and Excel.
• Copying and distributing of internal/external letters, forms, bookings, contracts, resumes, room lists, schedules, and mail. E-mail correspondence directed by managers as needed. Filing, faxing, and distribution of incoming/outgoing mail.
• Answer telephone and assist internal and external guests with requests.

SUPPORTIVE FUNCTIONS

• Attends weekly sales departmental meeting and other scheduled meetings to support business operations, such as group pick up meeting, weekly operations meeting, and weekly sales meeting.
• Keep work area clean and organized.
• Assists with special projects assigned by management.
• Performs other duties and responsibilities as assigned or required by management.
• Maintain a good working relationship with other departments, employees, and guests.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
• Ability to use time management skills to complete tasks timely meeting required deadlines.
• Interpersonal skills to provide overall guest satisfaction for internal/external guests.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Skilled with the use of multi-line telephones and with voice mail.
• Proficiency in the use and operation of computer systems: Word, Excel, PowerPoint, and other systems (i.e., Access, Outlook, and other relevant programs).
• Office machine experience: fax, photo copiers with sorting and stapling ability.
• Knowledge of alphabetical filing systems.
• Excellent communication skills to include the ability to read write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.

What are we looking for?

QUALIFICATION STANDARDS EDUCATION

High School Diploma or equivalent required. 4 year college degree preferred.

EXPERIENCE

Requires a minimum of two year’s of experience in guest contact areas of the hospitality industry. Hotel experience preferred. One year previous experience as administrative assistant in related field preferred.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Now

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!