Sales Coordinator At Waldorf Astoria Dubai International Financial Centre

Sales Coordinator

A Sales Coordinator at Waldorf Astoria Dubai International Financial Centre, a Forbes Five-Star luxury hotel, plays a key role in supporting the Sales Department by coordinating and handling administrative tasks. The primary responsibility is to assist the Sales team in organizing and managing their sales activities.

What will I be doing?

The Sales Coordinator's primary role is to perform general office duties to support Sales team e.g. filing, sending emails, typing, faxing, copying, loading special or negotiated rates on to the property management system and maintaining customer and company profiles. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Answer client/bookers questions about property facilities/services (e.g. hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
• Assist in selling guest rooms, catering services and banquet facilities as directed by the Director of Sales. Also provide high-level administrative support by conducting research, preparing statistical reports, collecting and processing sensitive data, resolving guest issues and also perform clerical functions.
• Answer telephone and respond to caller inquiries in a pleasant manner
• Responsible for coordinating internally with the sales & marketing team
• Generating reports, preparing proposals, collections details, coordinating with clients & suppliers
• Prepare sales-related documents throughout the sales process (e.g. proposals, contracts, banquet event orders, CVGR Letter)
• Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.)
• Manage and maintain the Director of Sales and Commercial Director schedule and travel arrangements
• Assist sales team by managing schedules, filing important documents and communicating relevant information
• Arrange and co-ordinate meetings, events and any appointments
• Meets with clients in the absence of the Director of Sales/Assistant Director of Sales/Sales Manager to effectively and professionally convey details of the sale to the client
• Monitor, screen, respond to and distribute incoming communications
• Design, upload, extract and maintain customer databases
• Create and manage Company and Travel Agent profiles on the property management system
• Load and manage Rate Codes to the Hotel and link the negotiated rates to the correct company profiles
• Conduct research and collect data to prepare reports and documents
• Coordinates necessary arrangements with vendors relating to sales
• Ensure the adequacy of sales-related equipment or material are available at all times

What are we looking for?

A Sales Coordinator at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Excellent communication skills
• High level of IT skills, including Excel, PowerPoint, and Word
• Proactive approach to meeting deadlines and targets
• Excellent organizational and administration skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a sales role
• Relevant degree, in a sales or business discipline, from an academic institution

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!