Reservations Sales Agent

Hilton Hotels & Resorts Reservations Sales Agent

A Reservations Sales Agent with Hilton Hotels & Resorts performs routine procedures in order to maximize revenue and guest satisfaction. One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all. Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com. If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a team member with Hilton Hotels & Resorts.

What will it be like to work for this Hilton Brand?

As a Reservations Sales Agent, you perform routine procedures in order to maximize revenue and guest satisfaction. The reservations sales agent will work along other teammates and the supervisor to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist in the day-to-day operations of the reservations department
• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
• Create and/or update the information of new or existing contacts within the system
• Develop sales leads, and respond to sales opportunities in order to maximize revenue
• Produce quotations and written confirmation to all clients
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Maintain a thorough understanding of hotel facilities and processes, and respond to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and reservations policies and procedures are followed to ensure guest satisfaction
• Ensure the compliance with the standards of appearance, performance and have a strong emphasis on his/her training needs and teamwork

What are we looking for?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our team members staying true to our vision, mission, and values. Specifically, we look for demonstration of these values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our team members:

• Living the values
• Quality
• Productivity
• Dependability
• Customer focus
• Teamwork
• Adaptability

To be successful in this role we also suggest that the candidate is able to demonstrate:

What benefits will I receive?

You will be offered a competitive starting salary and in addition, eligible team members may enroll in Hilton Worldwide's medical, dental, vision, life, disability and retirement savings plans when eligible. Eligible team members also have access to paid time off benefits for vacation and sick, and other unique programs that are provided to team members and their families, such as discounted hotel room rates as well as discounts on products and services offered by Hilton Worldwide and its partners. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide team member.

The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States and Puerto Rico. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.