Overnight Operations Manager - Hilton Waikoloa Village

Overnight Operations Manager

Hilton Waikoloa Village is searching for an Overnight Operations Manager! Sitting among swaying palm trees, white sandy beaches and overlooking the glistening blue Waiulua Bay, Hilton Waikoloa Village is a destination in itself. This oceanfront oasis is blended with exceptional resort accommodations and classic Hawaiian hospitality. Featuring over 1200 guest rooms and over 100,000 square feet of meeting space, the choices are abundant at this award-winning venue.

You will be responsible for the overall operation of the entire hotel during the night shift to ensure guest satisfaction and safety. Has full hotel authority in the absence of the General Manager. Make decisions affecting the overall guest satisfaction as well as the safety of the hotel, team members and guests.

Shift Pattern: Overnight

Salary Range: $75,000 - $78,000 and is based on applicable and specialized experience and location.

The ideal candidate will have:

• 1 year supervisor background.
• 1 year of overnight working experience.
• Hotel industry knowledge will be beneficial.

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

• Full hotel authority in the absence of the General Manager during the night shift. Serves as Manager-On-Duty to address and resolve guest and team member questions or issues. Ensures total guest satisfaction and safety.
• Tours hotel interior and exterior to ensure quality appearance, cleanliness and lighting. Reports all deficiencies and safety hazards to the engineer on duty. Follow up to ensure deficiencies have been corrected.
• Oversee the preparation of daily summary reports for distribution to various hotel departments on the day's business activities.
• Supervises and trains night Guest Service Agents to ensure guests are satisfied with their stay and reports are accurately completed. Overall supervision of all night shift team members.
• Addresses concern and review the status of the daily operation with Department Heads and General Manager to ensure quality and continuity in operations.
• Manages any emergencies that arise during the night hours.

What are we looking for?

EDUCATION

Hotel Travel and Tourism college degree preferred.

EXPERIENCE

Two years combined prior front office and supervisory experience is preferred.

LICENSES OR CERTIFICATES

CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificate.

GROOMING

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

OTHER

Additional language ability preferred.

NOTICE

The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be always projected.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
• Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to analyze information and make effective judgements.
• Ability to access and accurately input information using a moderately complex computer system.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodation, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!