Membership And Leisure Sales Manager - Beach House Fort Lauderdale

Membership And Leisure Sales Manager

The Beach House Fort Lauderdale, A Hilton Resort is looking for a dynamic candidate for their Membership and Leisure Sales Manager.

An ideal setting for inspiring meetings and social events, the hotel offers 10,000 sq. ft. of indoor event space, including a main ballroom, ten breakout rooms, and an oceanfront outdoor venue. This 25-story, all-suite hotel features 374 Oceanview suites with modern comforts. Perfectly positioned on Fort Lauderdale's exclusive North Beach—between Sunrise and Las Olas boulevards—it blends international sophistication with a relaxed tropical atmosphere, offering guests the best of coastal South Florida.

Our ideal candidate has 1–3 years of experience in hospitality membership, leisure sales, or recreational activities within a full-service hotel, along with strong administrative and multitasking skills. This individual will support and enhance the hotel's membership program while nurturing leisure sales and travel agency accounts.

Pay Rate: This hourly role ranges from $26.00 to $28.50 per hour, depending on experience, and is eligible to participate in the Hilton Sales Incentive Plan.

Shift Pattern: While can be primarily Monday–Friday, office hours, the candidate must demonstrate flexibility to adjust their schedule as needed to support schedules for member events and client appointments.

The Benefits: Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

This position encompasses two roles, similarly routed in building relationships and maximizing revenue – Leisure Sales & Q Club Membership.

The Membership Manager is responsible for the end-to-end member experience, from initial recruitment and sales to daily engagement and long-term retention. As the primary ambassador for the Q Club, you will ensure that our residents and elite members receive the five-star service synonymous with Beach House Fort Lauderdale. You will curate exclusive events, manage the "preferred status" benefits across our oceanfront resort.

Key Responsibilities

• 1. Membership Growth & Sales
• Drive new membership acquisitions by identifying and pursuing leads through networking, real estate partnerships, and internal referrals.
• Conduct high-touch tours of the resort facilities, including Spa Q, Fitness by Pecor™, and our signature dining outlets (S3, Ilios, Nubé).
• Manage the sales pipeline and CRM database to track prospects, applications, and onboarding.
• 2. Member Relations & Retention
• Act as the primary point of contact for Q Club members, resolving issues with discretion and professional warmth.
• Execute a comprehensive "New Member Orientation" program to ensure members immediately utilize their perks.
• Monitor member engagement and satisfaction; conduct exit interviews to identify areas for improvement and maintain high retention rates.
• 3. Programming & Event Curation
• Design and host exclusive social calendars, including "Chef's Tastings," cocktail receptions, and holiday-specific VIP events (e.g., Fort Lauderdale Boat Show and Air & Sea Show receptions).
• Coordinate with the Executive Chef and Spa Director to create "Member-Only" perks, such as menu previews and wellness retreats.
• Collaborate with off-site partners to facilitate member access to external amenities.
• 4. Operations & Communication
• Oversee the distribution of monthly newsletters, event invitations, and digital communications.
• Manage the membership budget, including dues collection and marketing expenses.
• Train resort staff (valet, concierge, and F&B) on Q Club recognition standards to ensure seamless "preferred status" treatment throughout the property.

The Leisure Sales Manager is responsible for driving sales strategies, finding new strategic accounts, and building relationships with existing accounts.

Key Responsibilities

Sales Strategy Development: Create and implement effective sales strategies to increase production across all managed accounts.

Client Relationship Management: Build and maintain strong relationships with leisure travel partners, key accounts, and clients to foster loyalty and repeat business.

Market Analysis: Identify new opportunities by tracking leisure trends, competitor activities, and travel trends to stay ahead in the market.

Event Representation: Represent the organization at trade shows, roadshows, and sales missions to promote leisure offerings and network with potential clients.

Performance Monitoring: Monitor account performance and adjust sales strategies to meet revenue targets and enhance customer satisfaction.

Qualifications & Skills

Experience: 1-3 years of experience in luxury membership management, high-end real estate, or private club operations. Proven experience in sales, preferably within the hospitality leisure sector with a strong understanding of leisure travel.

Hospitality Mindset: A "yes-first" attitude with the ability to handle high-net-worth individuals with poise and professionalism.

Sales Acumen: Proven track record of meeting or exceeding sales targets and managing a CRM (Salesforce experience is a plus).

Communication: Exceptional written and verbal communication skills; ability to represent the brand at high-profile community events.

Flexibility: Ability to work occasional evenings and weekends for member events and holiday celebrations.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!