Interim Senior Manager Property Operations EMEA (hilton Supply Management)

Interim Senior Manager, Property Operations EMEA

Hilton Supply Management (HSM) is the largest global hospitality-focused organization that supports our brands, owners, and operators. With $12+ billion of spend influence, this function has transformed how supply chain and procurement add value to the hospitality industry. HSM is a strong partner to all our brands, helping influence and drive programs with unique and distinctive products and services. HSM is proud of its diverse and skilled team members worldwide that also give back to the community by supporting aggressive sustainability, supplier diversity, and responsible sourcing goals.

This position is temporary maternity cover until approximately 31st May 2027. As our Interim Senior Manager, Property Operations, Category Management EMEA, you will:

• Plan, organise, direct and control the purchasing functions for all products and/or services within the Property Operations category within Hilton.
• Develop, evaluate and monitor supplier relationships.
• Pro-actively build relationships with internal stakeholders, ensuring HSM objectives are aligned.
• Develop programs in support of Owners, the Architecture Design & Construction Team (AD&C), Engineering, Brand(s), Safety & Security and Field Operations.
• Facilitate the purchase of quality products at the best value while adhering to Hilton & HSM standards and operating procedures, considerate of ESG concerns, and ensure continuity of supply.
• Manage cross functional activities with the Group Procurement, project and development teams.

We are seeking an experienced Procurement professional, capable of overseeing international procurement processes from inception to implementation at country level. This individual should possess a comprehensive understanding of global sourcing, vendor management, and the ability to navigate the entire procurement lifecycle.

Let's break it down. Roughly speaking, you will focus on the following things:

Planning Activities 50%

• Research and qualify products and suppliers for strategic partnerships to fulfil department initiatives including review of supplier references, financial audits and product reviews.
• Develop and maintain excellent knowledge of brand standards related to Property Operations and feed back to internal stakeholders on any potential updates to deliver savings to Owners and/or Hilton whilst maintaining brand and product quality.
• Where possible, align category management sourcing strategy with global and regional counterparts.
• Partner with National Procurement teams to ensure feedback is incorporated into sourcing strategy.
• Engage with stakeholders to ensure their objectives are included in HSM Category Wave planning.
• Maintain Category Wave plans outlining key projects and sourcing activities.
• Develop Statements of Work or Scopes of Work (SOW), Requests for Information (RFI) and Requests for Proposals (RFP) utilizing Hilton Supply Management's supplier and contracts database.
• Ensure that all purchasing programs developed are 'GPO (Group Purchasing Organisation) ready' and able to support our 3rd party and franchised GPO clients.
• Work with primary stakeholders and Hilton Legal to develop contracts on any exceptions to the standard contract language.
• Effectively communicate all program details and ensure E-procurement system is maintained.
• Work with National Procurement teams to ensure new programs are set up correctly for each market.
• Anticipate the need to develop new programs or refresh existing programs to keep current with product innovation and industry trends.

Organising Activities 25%

• Establish priorities and delegate work to team members accordingly, while ensuring optimal allocation of resources.
• Coordinate with the key stakeholders as well as internal and external resources so that objectives are accomplished.
• Disseminate, organise and communicate regarding assignments and projects to internal stakeholders.
• Manage the cross-functional link regarding their product lines between the Customer Engagement, Field Operations, Projects and Category Management teams.
• Work with suppliers, manufacturers, and cross-functional teams to conduct product reviews, value engineering and product rationalisation. Prepare cost effect analyses.
• Document all cost savings, cost avoidance and revenue generation initiatives within required systems.
• Adhere to measurements established for each department to ensure goals are met or exceeded.
• Engage all available resources to effectively manage conflict resolution and handle disputes in a timely manner.
• Support accounts receivable and payable in the resolution of invoice disputes between hotels, HSM and suppliers.

Managing Activities 10%

• Implement and manage departmental processes and procedures to ensure strategies and directives of department are carried out and in accordance with department and company objectives.
• Communicate important and necessary information to HSM, Operations and Brand teams via emails, internal bulletins, distribution reports, face to face meetings and phone calls.
• Ensure queries from stakeholders are responded to in a timely way.
• Influence stakeholders to accomplish the organisation's mission, goals and objectives through motivation, communication, attitude, group dynamics and leadership.
• Engage all available resources to effectively manage conflict resolution and handle disputes in a timely manner.

Controlling Activities 15%

• Oversee proper controls to ensure that brand standards are followed in the execution of RFQ's.
• Ensure supplier agreements are up to date and files are maintained according to departmental guidelines.
• Ensure business plan is being followed and goals are being achieved and provide feedback accordingly.
• Enforce policies and procedures that will improve the overall operation and effectiveness of the department and Hilton.

In addition to performance of the essential functions, you may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of Hilton or Hilton Supply Management. You will:

• Conduct and participate in meetings and discussions with suppliers and internal stakeholders.
• Arrange supplier factory visits and attend industry events to develop and maintain excellent market and product knowledge.
• Participate in suppler performance evaluation.
• Manage the sourcing process from determining the Scope of Work to the awarding of the bid.
• Any and all other reasonable job duties as assigned.

Successful candidates have:

• Relevant experience in either hospitality procurement or procurement of non-food goods and services not for resale. And functional experience with sourcing & procurement applications.
• Relevant experience in deployment strategies, change management, application support and/or process improvement.
• Strong stakeholder management and communication skills.
• Strong understanding of strategic sourcing/category management and procurement environment.
• Prior experience utilizing Coupa/Smart Spend and Birchstreet.
• Business fluency in English and at least one other language.
• International experience.

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.