Guest Service Agent - Night (part - time)

Master of First Impressions

Nestled in the heart of Perth, Parmelia Hilton invites guests to enjoy urban sophistication and a gateway to the city's best attractions, including Elizabeth Quay, Kings Park, and vibrant cultural landmarks. Our on-site brasserie, Samuels on Mill, offers a refined dining experience celebrating Western Australian produce from land and sea, open daily from morning to night.

Beyond dining, Parmelia Hilton boasts 308 luxurious rooms, including 10 suites, an Executive Lounge, a heated outdoor pool, a fitness centre, and an extensive events floor. Ideal for business or leisure, Parmelia Hilton Perth blends comfort, style, and convenience in an iconic city setting.

Welcome to A World of Opportunities

Why do we enjoy working here? This is more than just a workplace.

Here you have the opportunity to develop and discover yourself as much professionally as you do as a person. We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.

A World of Rewards

• Personal Development programmes are designed to support you at every step of your career with our own Learning and Development Manager based at the hotel
• Grow your Career your next position could be as a Team Leader or Supervisor
• Smart uniform provided and laundered
• Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON!
• Complimentary fresh and healthy meals when on-duty catering
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing
• 25% off Food and Beverages (subject to individual outlets)
• A chance to unlock great wellness benefit with Fitness Passport
• Modern and inclusive Team Members areas
• Recognition non-stop all year long!

Responsibilities:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

About You:

• Have at least 12 months of full Australian Working rights (sponsorship is not offered)
• Ability to work flexible hours, including nights, weekends, and holidays
• A motivated admin guru who is physically based in the Perth Metropolitan Area
• A customer-focused and team-oriented professional who thrives in a fast-paced environment
• Highly organised and detail-driven, with the ability to multi-task and manage competing priorities
• Confident working independently while taking full ownership of your responsibilities
• Excellent communicator, comfortable engaging across departments and with both internal and external stakeholders
• A positive attitude and a genuine passion for providing exceptional guest service.

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

H ospitality I ntegrity L eadership T eamwork O wnership N ow