Guest Service Agent / Associate

Guest Service Agent

We are seeking a Guest Service Agent to deliver exceptional hospitality and create memorable guest experiences. As the first point of contact, you will provide a warm welcome, handle guest inquiries, and ensure a seamless check-in and check-out process.

Hilton Adelaide is centrally located, overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to the executive floor and suites. Hilton Adelaide offers unrivalled conference and events facilities comprising of 19 meeting rooms. It is the only 5-star hotel in Adelaide able to host 500 delegates to meet, eat and sleep, all under one roof.

What You'll be Doing

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Uphold Hilton's high grooming and presentation standards.
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

What We're Looking For

• Previous experience in a customer-focused role.
• Strong communication and interpersonal skills.
• A passion for hospitality and guest service.
• Ability to remain calm, efficient, and organized in a fast-paced environment.
• Strong attention to detail and the ability to multitask.
• Competency in IT systems, with prior experience in cash handling.
• Experience in Front Office, Concierge, or conflict resolution (preferred).

Benefits

• Gain hands-on experience and mentorship from experienced chefs
• Chef uniform provided and laundered
• Access to industry-standard equipment and tools
• Opportunities for career progression within our team
• Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON
• Excellent work environment and culture
• Access to Hilton University training, offering more than 2500 learning programs
• Career development planning and opportunities
• 25-40% off Food and Beverages (subject to individual outlets)
• Annual Leave: 4 weeks in addition to public holiday allocation
• Discounted Bupa health cover
• Year-round recognition

If you are passionate about hospitality, thrive in a dynamic environment, and love creating memorable guest experiences, apply now to join our Hilton Adelaide team!

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Be a part of Hilton Adelaide and help craft unforgettable dining experiences. We Are Hilton: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now!