Guest Service Agent Apprentice

Guest Service Apprentice

Welcome to a world of opportunities at the UK's #1 Great Place to Work 2026, as voted by our team members!

As a Guest Service Apprentice with Hilton, you will be working towards a Customer Service Level 2 Apprenticeship standard over the course of 15 months with our training provider, Lifetime Training.

A World of Rewards

• Hourly rate of £12.71
• Free, healthy and high quality meals when on duty
• Personal development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing
• Team member travel program: discounted hotel nights plus 50% off food and beverages (subject to individual outlets)
• Team member referral program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free parking
• Modern and inclusive team member's areas

As a Guest Service Agent, you will serve in the Front Office & Food & Beverage departments, to provide services for guests to contribute to an overall exceptional experience from check-in through check-out, and assist with breakfast/bar and restaurant duties. A Guest Service Agent truly influences the first impressions of our guests and, therefore, are responsible for performing the following tasks to the highest standards:

What will I be doing?

• Achieve positive outcomes from guest queries in a timely and efficient manner
• Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Service Supervisor is kept fully aware of any relevant feedback from guests and, or, other departments
• Responsible for taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues.
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Follow company brand standards

What are we looking for?

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

Every job makes the stay.

At Hilton, it matters where you stay, but the stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there's an extraordinary person working to make each stay magical. That's why at Hilton, every job makes the stay.

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