Guest Service Agent

Job Opportunity At Hilton

Welcome to a world of opportunities at the UK's #1 Great Place to Work 2026, as voted by our team members!

No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Salary: £12.71 an hour + Service charge/Tips (30 hours a week)

A World of Rewards

• Smart uniforms provided
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Live in Accommodation available
• Free Parking
• Modern and inclusive Team Member's areas

As a Guest Service Agent, you will serve in the Food & Beverage outlets, to provide services for Guests to contribute to an overall exceptional experience to assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

What will I be doing?

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure that the Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Responsible for taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences for our guests and colleagues.
• Comply with hotel security, fire regulations and all health and safety legislation
• Follow company brand standards

What are we looking for?

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organised with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to be flexible working in the front office operation if needed

Every Job Makes the Stay.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company