Director Of Operations

The Ultimate Stay Creator at Parmelia Hilton Perth

Nestled in the heart of Perth, Parmelia Hilton invites guests to enjoy urban sophistication and a gateway to the city's best attractions, including Elizabeth Quay, Kings Park, and vibrant cultural landmarks. Our on-site brasserie, Samuels on Mill, offers a refined dining experience celebrating Western Australian produce from land and sea, open daily from morning to night.

Beyond dining, Parmelia Hilton boasts 308 luxurious rooms, including 10 suites, an Executive Lounge, a heated outdoor pool, a fitness centre, and an extensive events floor. Ideal for business or leisure, Parmelia Hilton Perth blends comfort, style, and convenience in an iconic city setting.

Why do we enjoy working here? This is more than just a workplace.

Here you have the opportunity to develop and discover yourself as much professionally as you do as a person. We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.

A World of Rewards

• Personal Development programmes are designed to support you at every step of your career with our own Learning and Development Manager based at the hotel
• Dry cleaning allowance
• Complimentary fresh and healthy meals when on-duty catering
• A chance to make a difference through our Corporate Responsibility programmes
• Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON!
• 25% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program – offered at a rate of $100 per successful referral
• Modern and inclusive Team Member areas
• Recognition non-stop all year long!

Responsibilities:

As Director of Operations, you'll oversee all hotel operations to drive revenue, profit, guest satisfaction, and team engagement across our guest-centric departments. Strong knowledge of Front Desk operations is a key advantage.

Some of the responsibilities are (but not limited to):

• Join forces with the General Manager to craft and navigate the roadmap of key performance indicators
• Tailor hotel budgets to achieve strategic milestones
• Supercharge productivity and master payroll efficiency
• Orchestrate a seamless guest journey across all departments, including driving the Guest Experience program
• Lead the hotel management team to smash targets, control costs, and tackle challenges head-on
• Ignite team engagement and drive professional development
• Champion Occupational Safety and Health standards

About You:

• Have full Australian Working rights (sponsorship is not offered)
• Currently based in the Perth Metropolitan Area or willing to relocate
• Experienced hotel operations executive — Demonstrated success in senior hospitality leadership roles, with strong operational expertise and in-depth knowledge of the Australian market.
• Commercially astute and outcome-oriented — Proven ability to deliver five-star service, lead complex large-scale projects, and achieve results in high-pressure, competitive environments.
• Inspiring leader and effective communicator — Expert at motivating high-performing teams, engaging stakeholders, and delivering excellence in a flagship property operations.

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now