Coordinator Sales Support - Mexico City, Mexico

Sales Support Coordinator

***This role is based at our corporate office in Mexico City, Mexico***

This is your chance to be part of a Sales Support Team that coordinates the administrative, auditing, reporting, lead management, and Request for Proposal (RFP) management efforts and processes of Hilton Sales' teams. As a Sales Support Coordinator you will support the team focusing on evolving into the most sought-after partners in hospitality by freeing up seller's time, driving efficiency and governance to maximize performance and achieve results. On the Sales Support reporting to the Manager Sales Support, you will focus on auditing and administrative needs of our Sales team, and support reporting and lead RFP management for multiple Hilton Sales teams. You will collaborate across many management levels throughout the Sales team. You will not only aid our sales accounts but also help eliminate duplicated efforts and the automation/optimization of new valuable and differentiated services.

How We Will Support You

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40 USD/night
• Saving Funds Plan with company match up to 6 percent
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including a direct line with psychological support (through medical policy)
• Paid Time Off (PTO)

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

How You Will Make An Impact

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Manage multiple groups and meeting space leads through Salesforce
• Work as the dedicated follow-up for accounts and account owners, and support for both customers and hotels
• Manage coverage for your Sales team to address out-of-office situations, customer and hotel needs, and support for accounts
• Perform a daily review of available performance reporting focused on business demands and work on action plans to address opportunities within your respective Sales team
• Manage different administrative and ad hoc projects

How you will collaborate with others:

• Collaborate and create documentation for both internal and external customers
• Participate in recurring, informative, team-building, and cross-team events with the sales teams
• Partner with Commercial and IT teams on Sales system improvement testing

What deliverables you will take ownership of:

• Participate in and help complete annual departmental objectives
• Build ideas to troubleshoot the team's current stressors and contributors to work/life balance, and areas where time or resources are being wasted

Why You'll Be A Great Fit

You have these minimum qualifications:

• One (1) year working with strong administrative and support experience
• Proficiency in Microsoft Office applications including PowerPoint and Excel functions
• Fluent in Spanish and English (both written and verbal)
• Work a hybrid work schedule with 3 days onsite in our Mexico City office and 2 days working from home

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

• Experience in, or exposure to, any combination of the travel or hospitality industry, sales systems, project management, customer service, and/or direct sales roles
• Understanding of the systems that power Hilton's sales infrastructure (e.g., Salesforce, Cvent)
• Fluent in Portuguese (both written and verbal)

What It Is Like Working For Hilton

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces.