Complex Sales Manager - Doubletree By Hilton Boston Downtown And Boston Bayside

Complex Sales Manager

The DoubleTree by Hilton Complex is seeking their next Complex Sales Manager to support both Boston Downtown and Boston Bayside locations. Both properties are located minutes away from public transportation options with the most scenic Boston views. This position will report to the Complex Director of Sales and Marketing, overseeing the sales and servicing of the combined 464 rooms and 2,000+ square foot of meeting space.

Our ideal candidate will possess a minimum of one year of sales experience in a hotel group sales environment or a related event management field, with a proven track record of converting group leads and managing group conference details into successful bookings. They will demonstrate strong knowledge of the Boston market to foster positive client engagement and drive revenue growth.

The sales office in a hotel is a fast-paced, ever-changing environment and is a true launching pad for those who aspire to grow their careers in hospitality. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.
• Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams.
• Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.

This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.

• Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.
• Prospecting - Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.
• Negotiations - Understand the customer and the business leaders expectations. Adapt to a changing market.
• Event Planning - Oversees and coordinates all aspects of client events, including menu planning, catering, meeting room setup, and additional requested services.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.