Account Director, Leisure - National Sales Office

Hilton Team Member

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Responsible for driving profitable revenue growth, strengthening strategic partnerships, and ensuring rate integrity, channel balance, and long term distribution sustainability across B2B wholesale and bedbank partnerships.

What Will I Be Doing?

Position Summary:

• Own and manage strategic B2B partnerships, serving as Hilton's country portfolio contact.
• Develop and lead partnership agreement negotiations, including special campaigns, and special terms.
• Define and execute the hotel's B2B distribution strategy aligned with revenue and brand objectives.
• Drive revenue growth while protecting net contribution and channel profitability.
• Conduct regular business reviews with key partners and agree on growth action plans. Ensure rate parity, inventory accuracy, and distribution governance across B2B channels.
• Identify opportunities in new markets, feeder regions, and partner segments.
• Partner closely with Commercial, Revenue Management and Distribution on pricing strategy, forecasting, and yield decisions. Escalation points for complex issues related to mapping, availability, rate discrepancies, or performance.
• Provide timely updates to the Director of Sales, Leisure, National Director of Sales, and Hotel commercial leadership on emerging business opportunities, market trends, competitor activities, etc.
• Produce accurate, insightful reports as requested by the Director of Sales, Leisure and National Director of Sales, supporting data-driven decision-making and performance tracking.
• Gather, analyze and maintain key market intelligence to inform strategic planning and stakeholder engagement.
• Represent Hilton Malaysia at tradeshows and on sales missions in key source markets, enhancing brand visibility and cultivating new business.

To perform any other duties as assigned by Director of Sales, Leisure and National Director of Sales.

What Are We Looking For?

An Account Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Hospitality: Volunteer to provide unparalleled hospitality.
• Integrity: Do what you should do all the time.
• Leadership: Strive to be a leader in both your industry and your community.
• Teamwork: Actively promote teamwork spirit in all work.
• Ownership: take responsibility for your actions and make decisions.
• Now: Operate with urgency and discipline.
• Junior College degree.
• Good English reading and writing skills to meet business needs.
• Able to work under strong pressure.
• Understand local customers and have strong market analysis ability.
• Have certain customer resources.
• Able to set overall business objectives and action plans best suited to the hotel.
• Able to formulate and implement operating budgets and business plans.
• Able to effectively market and position the brand at desired levels.
• Knowledgeable of political, economic and social issues, and market trends.
• Good communication skills, knowledge and ability to deal with crisis.

What Will It Be Like To Work For Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!