Supervisor, Phlebotomy Services

Phlebotomy Supervisor

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can-do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits:

• Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more
• Robust earned paid time off program (PTO)
• Federal Loan Forgiveness Program (available on eligible roles)
• Tuition & Professional Development Assistance

Reporting to the Director, Lab Services, the Supervisor, Phlebotomy Services oversees all aspects of phlebotomy and specimen collection across Signature Health's clinical sites. This role combines operational supervision with direct staff development responsibilities, ensuring standardized procedures, high-quality patient service, and full regulatory compliance system wide. The Supervisor manages scheduling, staffing, and performance while serving as the lead trainer and competency coordinator for all phlebotomy and nursing personnel performing specimen collection, point-of-care testing (POCT), and urine drug screening (UDS).

Oversee daily objectives and performance of the phlebotomy team, including scheduling, coverage, timesheet/PTO approvals, lead team meetings and hiring staff.

Ensure compliance with specimen collection, labeling, handling, and documentation standards across all lab sites.

Lead process improvement initiatives focused on efficiency, quality, and patient satisfaction.

Develop, analyze, and report phlebotomy-related KPIs (e.g., specimen collection counts, turnaround times, quality metrics).

Maintain and monitor supply inventory, ensuring cost-effective ordering and distribution.

Serve as primary trainer and competency evaluator for all phlebotomy staff, medical assistants, and nurses performing UDS and POCT.

Develop and maintain training materials and standardized workflows for all Signature Health locations.

Conduct onboarding, recurrent training, and skill validations to maintain compliance with CLIA, CARF, OHMAS, and payer regulations.

Partner with clinical leadership to address skill gaps, implement retraining, and uphold quality standards.

Participate in developing and updating phlebotomy policies and procedures.

Conduct routine audits and validations to ensure documentation accuracy and regulatory readiness.

Investigate lab incidents, identify root causes, and implement corrective action plans.

Monitor Epic work queues, In Basket messages, and reference lab reconciliation logs to maintain workflow accuracy.

Ensure professional, compassionate patient interactions during specimen collection.

Respond to patient or provider inquiries regarding laboratory processes or test preparation.

Promote a culture of safety, confidentiality, and accountability.

Other duties as assigned.

Requirements

• High School Diploma or equivalent required; Associate or Bachelor's degree preferred.
• National Certification in Phlebotomy required (ASCP preferred).
• American Heart Association (AHA) Basic Life Support (BLS) certification required.
• 3+ years of clinical laboratory experience, with at least 1 year in a leadership or training capacity.
• Proficiency in Microsoft Office, Epic EHR, and digital workflow tools.

Work is normally performed in a typical interior/office/clinical work environment.

While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.

Possible exposure to blood borne pathogens while performing job duties.

Requires periods of sitting, standing, telephone, and computer work.

Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.

Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.

Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.

Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.

Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.

Sufficient dexterity to operate a PC and other office equipment.

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.