Guest Operations Specialist CWL

Guest Operations Specialist - Signature Aviation, Cardiff FBO

Full-time, Permanent Contract

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.

Signature provides a variety of benefits, programmes, and resources to support our team members' overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.

Your new role:

In this role, you will assist in the day-to-day operations of the base, providing exceptional guest experience to all passengers, visitors, and crew in line with the Signature Service Programme. You will carry out ramp services as required for the operation, offering assistance to crews and liaising with ground handling services where necessary, as directed by the guest and the Manager.

You will liaise with guests and provide information relevant to their flight requirements, while ensuring compliance with all requirements, guidelines, and formalities set by the airport authority, UK Border Force, and Special Branch, including passport, customs, and immigration procedures.

As part of your responsibilities, you will raise and process invoices, assist guests and suppliers with their invoicing queries, and proactively cross-check invoices to ensure accurate billing. You will also ensure that the correct levels of supplies such as tea, coffee, soft drinks, and biscuits are maintained within VIP lounge areas, while upholding the highest standards of cleanliness and presentation in all VIP areas.

About you:

• Ability to work accurately under pressure in an operational environment
• Excellent interpersonal skills
• IT literate and proficiency in using Microsoft Office programmes – Word, Excel, PowerPoint etc.
• Additional languages are desirable
• Valid and clean driving licence

What we offer:

• Enhanced holiday entitlement
• Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
• Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
• Healthcare Cash Plan (Medicash)
• Access to an Employee Perks platform (shopping discounts)
• Free on-site parking (no bus)!
• Full uniform provided
• Full access to LinkedIn Learning and ongoing Training & Development Opportunities
• Global Development Scheme Opportunities
• Mentorship schemes
• Recognition programme - performance, going above and beyond, service
• Volunteering / Charity Days
• Regular social events
• Enhanced Family Friendly Leave Policies