Patient Support Manager

Patient Support Manager

As a Patient Support Manager, you will be responsible for leading and implementing patient support programs (PSP), ensuring a positive, safe, and effective experience in access and treatment retention. You will provide comprehensive support to patients from their entry into the program until their discharge, coordinating with the different actors of the health system and internal areas of the company.

Your Role:

• Design, implement, and monitor patient support programs in line with the medical and access strategy.
• Ensure that the team in charge accompanies the patient throughout their journey: onboarding, follow-up, adherence, and loyalty.
• Generate value strategies based on information and needs obtained in the field through the PSP team.
• Manage the assigned budget and conduct periodic reviews of the programs under the PSP umbrella.
• Provide therapeutic education to the patient and their environment (when applicable) about the disease and the medication.
• Coordinate and supervise external teams (nursing, logistics, call center, home delivery, among others).
• Serve as a liaison between the patient, the treating medical team, and the pharmaceutical company.
• Identify and manage barriers to treatment access in coordination with access and regulatory areas.
• Ensure compliance with pharmacovigilance and reporting of adverse events.
• Keep the program documentation updated in CRM systems and generate management reports.
• Drive continuous improvements based on the patient experience and program KPIs.
• Collaborate with Medical Affairs, Legal, Compliance, and Marketing teams to ensure coherence, alignment, and ethics in all actions.

Who You Are:

• University degree in Health Sciences.
• Minimum 2 years of experience in patient support programs, patient management with chronic or high-cost diseases, or similar positions in the pharmaceutical industry or external agencies.
• Experience leading teams (more than 3 years desirable).
• Solid knowledge of the local health system (social security, health insurance, prepaid plans, public agencies).
• Management of CRM / patient management platforms.
• Knowledge of compliance, ethics, and regulations of the pharmaceutical industry.
• Advanced English.
• Desirable: experience in therapeutic lines such as oncology, rare diseases, immunology, neurology, or chronic diseases.
• Valuable: MBA or postgraduate studies.
• Experience in pharmacovigilance.