Patient Support Manager

Patient Support Manager

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

Your Role:

• Design, implement and monitor patient support programs in line with the medical and access strategy.
• Ensure the team in charge accompanies the patient throughout their journey: onboarding, follow-up, adherence, and loyalty.
• Generate value-based strategies based on information and needs obtained in the field through the PSP team.
• Manage the assigned budget and conduct periodic reviews of the programs under the PSP umbrella.
• Provide therapeutic education to the patient and their environment (when applicable) about the disease and the medication.
• Coordinate and supervise external teams (nursing, logistics, call center, home delivery, among others).
• Serve as a liaison between the patient, the treating medical team, and the pharmaceutical company.
• Identify and manage barriers to access to treatment in coordination with access and regulatory areas.
• Ensure compliance with pharmacovigilance and adverse event reporting.
• Keep program documentation updated in CRM systems and generate management reports.
• Drive continuous improvements based on patient experience and program KPIs.
• Collaborate with Medical Affairs, Legal, Compliance, and Marketing teams to ensure coherence, alignment, and ethics in all actions.

Who You Are:

• University degree in Health Sciences.
• Minimum 2 years of experience in patient support programs, patient management with chronic diseases or high-cost diseases, or similar positions in the pharmaceutical industry or external agencies.
• Experience leading teams (more than 3 years desirable).
• Solid knowledge of the local healthcare system (social security, health insurance, prepaid plans, public agencies).
• Management of CRM/patient management platforms.
• Knowledge of compliance, ethics, and regulations of the pharmaceutical industry.
• Advanced English.
• Desirable: experience in therapeutic lines such as oncology, rare diseases, immunology, neurology, or chronic diseases.
• Valuable: MBA or postgraduate studies.
• Experience in pharmacovigilance.

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!