IT Desktop Support Services Specialist

Join EMD Electronics as IT End User Support Services Specialist

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Everything we do in EMD Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role:

At EMD Electronics, as the onsite IT End User Support Services Specialist, for our Allentown, PA site, you will be accountable for the delivery of IT support, services, and customer experience, at our US sites. In this role, you will guide customers through all support processes (including Global) when needed. Specific responsibilities include:

• Act as 2nd and 3rd-level onsite support for incident management
• Work as part of the local IT team supporting all onboarding and transfer requests
• Assist with production environment of the site, including onsite support of printers and handheld scanners
• Provide support for any integration (M&A) activities
• Work with Global teams (Application Support, Infrastructure, and line of business) to resolve complicated and advanced IT-related issues locally
• Support all services relating to Lifecycle management, Asset Management, License Management and User Access management for end-user software and hardware
• Always provide a positive and supportive experience for our colleagues. Seek support from team members in difficult situations
• Maintain a core level of knowledge regarding service offerings for all IT units (including training offerings and resources when available)
• Engage in Innovation activities such as process improvements, pilots, PoCs, etc.
• Coordinate uninterrupted IT support and communicate ongoing strategy and execution with internal colleagues
• Handle needed inquiries and escalations and establish partnerships with key customers for issues relating to IT Infrastructure and EUS

Physical Attributes:

• Lift at least 25lbs
• Sit or stand for extended periods of time

Who You Are:

Minimum Qualifications:

• High School Diploma or GED
• 2+ years of experience in a customer-facing role supporting laptops, desktops, Microsoft Office applications (Outlook, Teams, Word, PowerPoint, Excel), Active Directory
• 1+ years of experience supporting mobile devices (iPhones, iPads)

Preferred Qualifications:

• Experience supporting mobile devices (iPhones, iPads), including working with MDM solutions such as Airwatch, Intune, Jamf, Mobile Iron, etc.
• Experience supporting macOS devices.
• Microsoft Certifications (MCP, MCSE, MCSA) and experience with Microsoft SCCM
• Bachelor's Degree in any discipline
• ITIL Certification
• Experience in Life Sciences/Healthcare/Semi-Con industries

Pay Range for this position - $33/hr - $51/hr

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites.

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!